I’m having trouble adding a movie library on a new plex setup. The problem manifests when I select the Plex movie agent. If I select Personal media then I can add the library, but selecting Plex movie agent gives ‘Your changes could not be saved’ I’m using a ds115j with the newest dsm, and I manually installed the newest version of plex. So far I have tried many different browsers and have uninstalled/reinstalled rebooted several times but nothing seems to work. I can add tv shows with the default scraper and these work fine but for some reason I can’t use the plex movie agent or Media database one either, only Personal agent works, but this does not scrape. Thanks in advance for any help!!
Bret,
Did you interact with the “Plex” share in any way? (put media in it, add a plug-in, etc)
If so, it’s possible you bumped one of the permissions.
I’ve seen it happen when the Plex share is disturbed. On a Synology, user ‘plex’ doesn’t have special privileges. It has fewer privileges than you do as the owner/admin of the machine so when permissions (or ownership) get disturbed, it isn’t able to write back to its configuration files. That’s what’ll generate “Your changes can’t be saved”.
Thanks for the reply, yes I gave the plex user read/write access to videos otherwise it wouldn’t find the subfolders in volume1. I also gave User read/write privileges to the plex share. I have since removed both of these but I still get the same error. It doesn’t matter which folder i try to add the library from, even trying to add plex does not work if I select the “plex movie” agent. It seems weird that it’s a permission problem when TV Shows works fine.
Bret,
Please detail for me futher what you did with the Plex share.
I expect, because I wrote it that way, you control which shares Plex has access to and what kind of access it has.
Are you using the Synology-provided video share? If you are. this will always be a problem. We don’t know why and Synology won’t tell us but they consider that share to be under their control even without Video Station installed…
Thanks again for the help! Specifically, I went to control panel>shared folder>Plex>edit>permissions> gave User (user is my standard admin account, i don’t use admin) read/write privileges and clicked okay. The automatically created plex share has admin checked for read/write which may be incorrect I think, because the video station video share does not have admin read/write checked. Next, for the Video share that was created by video station I again clicked edit>permissions> gave plex read/write privileges and clicked okay. I have since undone both of these things but it didn’t have any effect.
I’m curious why you gave your username access to the share.
Under normal operation, no user interaction is required. I set it that way during package installation (I’m the developer who supports Syno boxes).
There should be no media in the Plex share. The only time access (or even made visible for that matter) is needed is when PMS doesn’t start and manual log file retrieval is necessary or to manually install plug-ins (which engineering deprecated about a year ago).
The Plex share is set as admin because admin, by itself, is unprivileged. Only ‘root’ has full privilege. I setup the share so you could log in using the default syno “admin” account (worst case scenario) and get control. If I didn’t do this, you would need to use the command line (ugly). I wanted to provide a means to control access to the share. admin is the common username to use.
Synology doesn’t want us using the root username. This is a requirement of being listed in Package Center and why we created plex. As of PMS 1.15.4.994, I was able to finally remove it from the administrators group. This increased your ability to keep and know that the contents of your NAS are indeed under your control.
We always recommend creating your own shares for your media. The “video” share, whether used or not, is claimed by Synology. They never have explained why so we just avoid it.
I think at this point, the next steps to do are:
Manually grab the log files. Let’s make sure it’s not a networking issue with Plex.tv preventing the changes from being saved.
If that’s clear then we’ll stop plex, force set the ownership of everything in the Plex share to user plex, and restart.
I did what you suggested and removed the user’s privileges from the plex share and it worked. I was also able to get it to work using the video share with the plex account but it seems that there was some conflict though because it crashed my NAS once when I was fiddling with the settings. I wasn’t ready yet to migrate completely to plex and I didn’t want to have two copies of my videos so I decided to buy a pi4 and that has worked very well as a plex server, I just mounted the NAS share and installed and it’s worked perfectly. Thanks for all your help.
P.S. you asked why I added the user privileges to the plex share. I did this because there was a youtube guide where someone did this, they put all their video files in the plex library folder. Someone should really make a guide for this, I didn’t find any decent guides/documentation when I was setting this up.
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