I’m curious why you gave your username access to the share.
Under normal operation, no user interaction is required. I set it that way during package installation (I’m the developer who supports Syno boxes).
There should be no media in the Plex share. The only time access (or even made visible for that matter) is needed is when PMS doesn’t start and manual log file retrieval is necessary or to manually install plug-ins (which engineering deprecated about a year ago).
The Plex share is set as admin because admin, by itself, is unprivileged. Only ‘root’ has full privilege. I setup the share so you could log in using the default syno “admin” account (worst case scenario) and get control. If I didn’t do this, you would need to use the command line (ugly). I wanted to provide a means to control access to the share. admin is the common username to use.
Synology doesn’t want us using the root username. This is a requirement of being listed in Package Center and why we created plex. As of PMS 1.15.4.994, I was able to finally remove it from the administrators group. This increased your ability to keep and know that the contents of your NAS are indeed under your control.
We always recommend creating your own shares for your media. The “video” share, whether used or not, is claimed by Synology. They never have explained why so we just avoid it.
I think at this point, the next steps to do are:
- Manually grab the log files. Let’s make sure it’s not a networking issue with Plex.tv preventing the changes from being saved.
- If that’s clear then we’ll stop plex, force set the ownership of everything in the Plex share to user
plex, and restart.
