If the bad info came from:
1) embedded ‘Title’ tag in a mp4 / m4v file
Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
Or fix the embedded ‘Title’ tag in your files, so it contains sensible data.
continue with 2)
2) previous ‘bad’ match due to wrong filename or embedded metadata
perform the Plex Dance
3) too fresh data
(happens, when a new episode didn’t have all metadata available when your server attempted to fetch them)
clear the local cache for the metadata agents
