It is not necessary to restart Plex Media Server after enabling verbose logging within the Advanced General Server Settings. However, when providing diagnostics for a problem, it is always best to start with a fresh restart of the server so that new log files get created and the logs would also cover up the startup sequence - which is useful to see for problem investigations
For Downloading the logs - yes easiest option is to use the Plex Web Troubleshooting and Help UI to download the logs. If you do it manually - you would need to copy the Logs and Logs\PMS Plugin Logs folders manually out and zip the copy as zipping skips āopenā files
And when disabling logging - some do not take effect until a restart
Does the changing of the scanner for a library have any side effects that you know of? Iām kind of hesitant to change the scanner if that would for example maybe reset any data like whether someone has watched an episode or something. Would not make sense if that happened, but I just donāt want to take a step that I might regret laterā¦ Thx
When switched from new to old, it encounters some differences when it comes to watch history. What I did is revert to the ānewā one and all is good (correct watch history is displayed) and the new episodes are there. The fix is not permanent and after some time same episodes disappear.
Yeah, oke, so switching to the old scanner makes the episodes appear in the db, then switching back to the new scanner still shows them. But then when Plex decides to re-scan the library or a folder, episodes may disappear again because the new scanner thinks that some episodes are not there, even if they are. Makes sense. Iāll see if I want to do this or not.
If the logs provided clearly show a bug, what is a common timeline for a fix in Plex Media Server? Anyone have any experience with that? If that would take 3 months, I would definitely need a temporary solution. If it would take a week or two for a fix to be available, I may not take the chance of screwing up my watch history and what not.
Yeah, sorry, I was going to create logs this weekend & that didnāt happen. I have people using the server right now, Iāll create logs later tonight.
Yesterday, after updating to a new Plex server, library started to update and it put all of my TV shows, episode by episode with no metadata to a Movies library.
So now, TV Shows library works as it should, with complete metadata but at the same time, all the episodes are scattered in the Movies library.
Anyone else experiencing this and knows how to fix it?
Yeah, Iām also still seeing the issue with 1.32.2.7002, but I guess that was to be expected. Dev team is just looking into the issue with traces etc, so I wouldnāt expect a fix to be available yet. Hoping it will be soon though :-).
New twist: I just happened to run into the following post:
It says that with with TV Series, the latest version of Plex stops picking up new episodes (is what I, and other in this thread, experience), but also that existing episodes dissappear (not seeing that). But also (drumroll) that when you rename the episode file to all lower-case, the episode does get picked up. And that works! They also mention that you have to put a number at the end of the filename, but Iām not seeing that. Anyway, Iāve been changing a couple of filenames to all lower-case and theyāre now showing up in the library, so at least Iām good until a final fix comes along. @sa2000 Maybe it would be good to go over the forums to search for recent threads that are about issues in TV Series library/scanner and try to create a bigger picture for the Dev team. Cheers!
Now that Iām renaming some episodes I came across a show where Iāve watched the first few episodes of the latest season, but these episodes had disappeared from the library. Now that Iām renaming them (all lower case), theyāve reappeared, but with correct watch history, as in, it marks them as already having watched. So I guess the remark in the other thread about episodes disappearing is something I seem to have experienced as well.
I had that exact issueā¦ it didnt just ignore new episodesā¦ it removed previous episodes tooā¦ if i started the library with the old agent/scanner and upgraded the library to the new agent/scanner and then added some new episode it removed everything from the libraryā¦ so it just ended up lookin empty in Plexā¦ with the files still in the folder on the harddriveā¦ everything works fine with the old agent/scannerā¦ so iām not gonna update to the new one until its confirmed fixed
They also mention that you have to put a number at the end of the filename, but Iām not seeing that. Anyway, Iāve been changing a couple of filenames to all lower-case and theyāre now showing up in the library, so at least Iām good until a final fix comes along. 