I have this problem too.
I did find a temporary workaround: I took a backup of the server settings and data, and then downgraded the server to Version 1.28.2.6151. Then I did a library scan and it found all the missing files.
There’s definetly something sketchy with the “Plex TV Series”-agent on the newer PMS-versions, and not a permission issue. I have no leads on what the cause could be, though.
Edit: Seems like some people are trying to dig to see if it has to with your region settings. If it helps, I’m located in Sweden.
I downloaded the update version 1.32.2.7002 and that fixed my problems. I had to manually download and update and couldn’t get the update from the settings in PMS.
Ran into this as well, unfortunately figured this out too late and now I can’t downgrade as I don’t have the old PMS anymore - stupedly decided this upgrade it’s time to clean up the old versions I keep for cases like this as the same build didn’t show this issue on my QNP-based PMSes.
Anyone got a tipp where I can find the old version for Windows 11?
I expirience the same issue after the last update.
I didn’ read this topic. So I didn’t try to lower case the name.
But…
I was putting all the episodes in one folder. And up until now it worked great.
Now I must put every show in seperate folder. And then rename the file itself to include a year.
Then it begins to appear.
And sometimes the season is not recognized.
So putting all the files into “Season N” folder helps.
But, again, then … some episodes do now have descriptons, but only the partial name
In case anyone else got the same issue, I found out how to downgrade. Found https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/ and under your PMS data directory you’ll find a directory called Updates and mine had the 1.32.0 version I wanted to downgrade to. Uninstalled the broken version, installed 1.32.0 and boom, back in business and everything seems to get scanned correctly again.
I spent more time trying to fix this than I like to admit. Deleted my libraries before I thought of rolling back to a previous version. Works fine again now…
Country or Region: Netherlands
Regional format: Recommended [English {Netherlands)]
Language: English (Netherlands)
//Update
On a whim I changed the Windows Language to “English (United Kingdom)” (which also changed the Regional format setting accordingly), restarted the PC, and rescanned my TV folder. Now it’s picking up the missing shows/episodes again.
I have a development build with extra verbose logging to help us establish what the issue since trying out similar filenames has not reproduced the problem
I will send this build to @PeterJansen68 and @PolliSoft from whom I had logs and I can make it available to others
I suggest this approach
On the existing build that has the issue create a test library with the minimum number of episode files that show the problem and then repeat that into a separate new test library with the development build with verbose logging enabled beforehand
The common thing is that all the countries that seem to be having issues are using , (comma) as decimal dividers instead of . (Dot) and ; (semicolon) instead of , (comma) as List separator
in the Language formating.
Which is a common issue in programming to consider.
