For me, 4k hevc media on android devices will not play and receive an error saying “an error occurred trying to play…”. Seemed to start right after and update as one fire tv worked and another didn’t then after I restarted the fire tv it starting receiving this same error.
What baffles my mind is we can’t even get an update. Just some simple feedback to let us know they are working on it would be nice. I’d love some details but at this point I’d just take some acknowledgement of the issue.
Same issues here - new Fire TV Cube, h.264 “recommended” at 1.0, and forced transcoding on all 4K content. Switched back to my Xbox One X and was able to play 4K just fine via Plex on that device.
Maybe @BigWheel can provide another update seeing as it’s been a week, I check the new Plex server update two-three times a day to see if there’s an update, but nope. Last one still Feb 27!
eg
001 BBC1 (SD) - This plays fine without transcoding (there where issues with this but Amazon fixed it last year), this should direct play
101 BBC1 (HD) - This has issues and needs to be transcoded (similar issue to the above but not yet fixed by Amazon), this is they type of content discussed in many threads
How is this Amazon’s fault? Everything works fine in 7.27 and all prior releases. Things only broke in 7.28+, to which the codebase is entirely within Plex’s control. As noted (a dozen plus times), Plex now attempts to transcode all 4K content, irrespective of being progressive or interlaced.