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Hi,

I used to get this message when using Web App and Android App, now it’s working fine using the Web. However I cannot get this working on my Android mobile or Google TV, I’ve tried all the solutions and it’s still not working.

Any other tips or assistance please?

I love being able to watch my films whilst I often wait in the car collecting my kids from School or Wife at the shops.

Thanks

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Plex Media Server version?
Plex Media Server platform? (Windows/Linux/etc)
Plex client versions?

Version info available via Authorized Devices: https://app.plex.tv/desktop/#!/settings/devices/all

There have been many recent reports of problems with the Android TV and Android mobile clients.

Updating to the current server and client releases, when possible, has resolved the problems for many users.

Also, see this thread. Many users reporting the same problem:
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3

Hi, I had exactly the same problem with my Chomecast with google tv and the problem was the android sound settings. Please check if this option is available on your device: Settings> display and sound> Advanced sound settings> Surround sound format selection. There you must select the Automatic option (in my case the option was in manual).

Best regards.

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Thanks, big apologies for taking so long to reply! I confirm this is working for the moment :slight_smile:

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Thanks for this, I will certainly check the settings :slight_smile:

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