Same here
i noticed that the files are getting converted to MKV
2 Likes
Same issue here. Synced music content will not play, streaming from server works fine
4 Likes
At this point, with such huge issues with basic functionality like syncing broken (a must-have feature for me), and absolutely no response from Plex, Iāve moved on to Emby media server instead of Plex.
But syncing music isnāt the only issue Iāve experienced with Plex - Iāve also had nothing but problems when attempting to use the Plex Android app when out and about, again with just basic functionality: after pausing a song and getting out of the car to run an errand, going to resume playback will sometimes work, sometimes not. Half the time the app just becomes unresponsive or just wonāt start playing music again, until I restart the phone. Iāve even had issues with the Plex Windows app and the Android app just stopping playback randomly, while inside my home connected via WiFi to my local server. Unacceptable.
My wife just straight up refused to use the Plex app any longer after trying it a couple times and having nothing but problems.
Emby has pretty similar functionality, is maybe a bit less polished, but where it wins is just basic functionality: syncing, streaming on the go, pausing and resuming songsā¦all just works. Couple of minor issues, but nothing I couldnāt work around. Every option has issues, but the many Plex issues are just too much to deal with.
Emby developers are also VERY active in the support forums. But so far, not a peep from Plex devs, even after this post has been up for a month and a half, and has 17 other people saying theyāre experiencing the same issues. Plex seems to be much more interested in adding features, instead of fixing broken basic functionality. New features are nice, but not at the expense of just fixing basic bugs that widely affect lots of people.
Iām just glad I only signed up for the month-to-month Plex Pass and didnāt waste my money on the lifetime or yearly version.
2 Likes
Not really adding anything much except to say Iām having the same issue with a Samsung S20 and Android 10 .
My iPad Pro seems to work on and off and my old iPhone 6S is having the same issues. Recently had an iPhone X which was working (until the phone stopped working).
Started using PlexAmp as a workaround and itās OK but itās not as pleasant to use in offline mode as the native app is.
I have been paying subscriptions fees and am happy to keep contributing to encourage development and bug fixes as I think itās a great product that suits my needs and I donāt want to go back to the early days of Media Servers.
Would very much like to see Plex respond with recognition and some hope of a future patch.
4 Likes
same issue here with Note 20 Ultra - ARGH!
3 Likes
Iām having the same issue. It seems like it cycles through all the songs in the smart playlist and spams the āAn error occurred while playing this itemā. After about 2 minutes, it seems like the smart playlist somewhat works. It is worth noting that I have 3 smart playlists all utilizing filters for song ratings.
2 Likes
Anyone on the Plex team to comment on this topic please???
Unable to literally listen to music for two weeks now, while driving/traveling etc. because of this stupid sync/playing bug. This is the functionality that I bought the Plex pass for.
Itās mostly frustrating because of the fact that we canāt solve it, something in the app is not right.
It feels helpless, why hasnāt there been someone commenting on this from the Plex team yet!
1 Like
Thatās the only reason I bought a lifetime plan as well. Iāve seen also people complaining about Plex support in other forums many times, like on Reddit. Unfortunately, I donāt feel secure yet to get rid of my other music player and podcast player, which I have been using for years and never had issues. Today I also noticed that a podcast that I manually added (it has a personal RSS feed link) disappeared and I am unable to add it back to the list. Plexamp is nice if youāre only playing songs directly from the server as even when you play a downloaded album and want to browse that album (go to Album option) you need to be connected to the server, and there is no sync feature yet, cannot sync an artist for instance.
Anxiously waiting for this to be resolved.
4 Likes
Okay why bother paying for a plex pass if there isnāt going to be even the suggestion of support?
Iāve been experiencing this problem for over 2 weeks, and the start of this thread is over 1 month old and not even a peep from developers over it?
Iāve uninstalled and reinstalled the app. Iāve gone through the steps to delete synced content. Nothing that has been synced will play on my phone, even after telling it to delete local files. With no response from the devs at all thereās no other steps for me to take other than to find another program to host my audio library. Very much regretting a lifetime pass.
4 Likes
I have the same issue. Synced music content will not play, streaming from server works fine.
3 Likes
Iāve just cancelled my Plex Pass, and I uninstalled the Plex server from my computer last night. Good luck to everyone else getting Plex to pay attention to this issue!
Iāve moved on to Emby media server. Itās way better, I highly recommend it! And it actually just works right - imagine that.
I made sure to let Plex know the exact reasons I was cancelling.
1 Like
+1.
I feel like a sucker for buying the lifetime pass now.
2 Likes
Same issue here as everyone else. Google Pixel 4 latest build of Android 10 and latest security patch. Seems like I can play the synced music if I browse to it by going to menu > Downloads and Sync > Music > Selecting the file. However, when I try to stream the same media from the server I get the same result as everyone else. Log stating:
08-28 17:23:20.402 i: Showing toast: An error occurred while playing this item.
08-28 17:23:20.405 i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
08-28 17:23:20.405 i: [Player] Error reported: TransientError (null)
08-28 17:23:20.405 i: [Player][Timeline] Playback stopped (error: false)
08-28 17:23:20.406 i: [PlaybackTimeBehaviour] Time: 0 IsStarted: false
Would be super nice to get a resolution to this.
Device: Pixel 4
OS: Android 10
Build: QQ3A.200805.001
Security Patch: August 5, 2020
App Version: 8.5.2.20133
1 Like
exactly
PLEX TEAM HELLOOOOOOOOOOOOOO???
4 Likes
+1 - very frustrated
2 Likes
Iām having the same issue as the others.
1 Like
Installed the android update of Sept 1. Made no difference. Why is Plex not commenting?
1 Like
S20 Ultra 5G - same issue. Following
1 Like
Same issue here. Player version 8.5.2.20133 on a Pixel 4
1 Like
