Using an older version is the same as deleting all collections?
Well one lets me keep a core Plex functionality, the other completely neuters it…
Feel free to choose whichever you like. But I choose to keep a core functionality until an official fix is out.
you must not have any users huh?
Most of my users are doing 99% of their watching on Kodi, AndroidTV or iOS where this isn’t an issue. Very few are even watching on Android mobile.
Deleting all collections impacts the Plex experience greatly, and removes a basic/critical feature. I prefer to retain that, and have a more curated browsing experience on the TV. Imagine losing all that curation/functionality just to watch on a 6” phone screen with the buggy ‘official’ app, sad.
I have a ton of collections, but they’re not static. The static ones are the problem.
New Experience app is about to roll out to Amazon Fire Stick users, I wonder if this issue will soon be migrating to them, too.
Any updates? Did the logs help?
+1 Also experiencing this.
@Atomatth this may or may not help in your analysis of this situation.
I noticed when testing this issue which is using a custom metadata agent without the plex provider being set as primary this delay problem never happened, not even once and I can typically easily repro this.
2026.5 did NOT work for me. Tested on 2x different android devices.
Downgraded back to old app, no issue there.
This would be a nightmare
I checked the logs of my server and it looks like they changed the client behavior to send ?checkFiles=1 on the initial metadata request which stalls the request while it checks for the file. That would explain why drive sleep would cause long load times.
I think this might be related:
When changing artwork, it can take a long time to load all the available artwork options.
At first I thought it was not loading all the options I would see in the web app, but then I decided to wait a bit. Then I started to see them slowly popping up.
For me it is working. It’s loading a bit long, but in the end the movie is shown.
Version 2026.7.0 Pixel 9 Pro
Sorry, long thread.
Has anyone determined if it matters whether the Collection is a Smart Collection or not?
Nevermind, someone has.
I have determined my issues are related to whether or not the movie is listed in a static collection (not a smart collection). So, this problem is part of the thread Atomatth referenced.
Also, the “Change Artwork” slowness is also related to the movie being in a static collection.
No dice for me on 2026.7. Restarted phone after update. Movies not in collection opens fine, still cannot get films in collections to open.
My understanding is that Plex is actively looking into the problem. If you are requested, please provide mobile logs.
Make sure to report server and mobile versions.
I don’t think I’m having the exact same symptoms as everyone else but it follows the same theme with it affecting collections on Android. I can play movies in a collection, however the way they are presented in the library is as if I haven’t taken the time to put them in a collection (by this I mean the individual movies are displayed in the library but the collections are not).
This is on the web app which displays the collection with awesome artwork:
[redacted]
This is on my phone where the collection can’t be seen:
[redacted]
This was definitely working okay on the 2026.3 Android client but has broken with a subsequent update. All Android devices are currently on 2026.5, and the ones I’ve tried are:
Samsung Galaxy S7
Samsung Galaxy S21 Ultra
Samsung Galaxy Tab S6 Lite
My wife’s Apple devices appear to be okay, as does our smart TV and the web app. Plex Media Server version is 1.42.2.10156 and I keep it updated weekly.
If this is a different issue to what everyone else is reporting then I’m happy to create a different topic for it but wondered if anyone else was getting the same behaviour as me, particularly with Samsung devices.
Thanks
Okay so it seems my wife’s Apple device (iPhone 14 Pro) has taken the 2026.5 update at some point today and she’s now getting the same issue as me with collections.
The more people this affects the more Plex will dedicate some time into this. So as awful as it sounds I hope this happens to more people, lol.
