Steps to reproduce this bug…
Navigate to a movie file like the picture below.
Fast forward like 10 minutes in… Hit stop… Then return to movie select page.
Artwork goes missing… If you scroll up or down it starts to refill but it shouldn’t do this… Should always be there like before.
We do clear out some cache info when you start playback to make sure we don’t run out of memory. I have not seen this happen. What device do you have and what version OS it running?
Nvidia Shield TV and Windows 10 + Plex Media Server 1.13.7.5369.
I rebuilt my library today to make sure nothing was corrupt.
Same issue. I can reproduce this issue 100% every time.
I have the same issue on my shield tv
Add another step to reproduce this… Watch the part you fast forward too for like 30seconds to a minute.
Then hit stop… and back… all your art will be missing.
Still broken in “Plex for Android 7.7.0.7305-beta”
Something is odd. I’m not able to reproduce this. Not sure what’s going on. Have you tried clearing the app cache or even uninstall the app (not PMS) and reinstalling?
Will try that now… Will edit this post when I do.
edit: No Still broken…
Bug still exist in Android 7.8.0.8055-beta.
Strange. I’m still not able to reproduce this. Please reproduce and get me the log from the app.
Hopefully this is right.
AndroidLogging.zip (149.6 KB)
Your client is asking to update that screen so it looks right. I have seen other instances where something like this can be caused by a slow PMS response. How many movies do you have in that library? Do you have another movie library with fewer items to check if the library size is the issue?
158 Movies in that library. It is my smallest.
Other movie library has 381…
It happens on both.
That’s smaller than my library so it’s not a count issue. The only thing I can think is that your cache folder on PMS is corrupted and there is 1 poster messing it up. You could try clearing your PMS cache folder, which will cause the app to re-download all the images and may clear your issue.
Do you have access to another server to test if it’s only with your server?
See post #4.
And no I don’t have access to another server…
Go to time stamp
11-27 12:47:17.562 i: [video] Starting Playback for: Mission: Impossible - Fallout
in the Log.
After I stop playing this… This is where it happens… Hopefully that area can help you find issues.
Recreating a library does not necessarily clear out the old cache.
I am looking at that spot in the log, and there isn’t any info there.
The only other thing I can think to try creating a new library with just 1 movie, see if it causes the issue. If so, then share that library with me and I’ll see if my Shield can reproduce. It does seem like something with your server.
It does for me. I deleted the whole settings folder and redid everything from scratch.
Which includes the cache folder you were talking about.
Plex Media Server/Cache/PhotoTranscoder
Other people see it too maybe they can share some logs or info.
I have seen this as well after playing a movie. It won’t load the movie posters on the screen in the Shield when you exit the movie pre play screen. Scrolling up or down resolves the matter.
Using the latest PMS and Shield Beta build.
Sure, that would work to clear the cache. I meant just deleting a library and creating it again. So do the posters still go missing after starting over from scratch?
