Hey @elan Why are [BUG] reports not even commented on that it’s been seen by a Team Member or Moderator after posted?
You ask us paying members to be part of Beta Programs to help refine your product on different platforms and we oblige and yet when we report bugs in it, the posts get ignored and past over in the forums.
At least a “Got it we will forward this to the appropriate people asap” or even a “Seen by [insert Mod or Team Member Name]” would be nice to know we aren’t just wasting our time trying to help YOU make a better product we’ve already paid for?
Seriously, I love this product and I truly like helping make it better by putting in the time and frustration to test it for you without monetary gain on my part. But for our sanity can you implement some kind of system to let us know it actually means something to your company we are doing this for you and us?
Thanks @OttoKerner for editing the tag placement of this post (since I couldn’t post it without putting a tag in it to begin with) and for proving my point even more.
@elan I can understand things falling through a crack here or there, but it does seem that lately the cracks are turning onto pot holes. Here are just a few of my [BUG Reports] that have had not one verification by any staff that they are even being looked at let alone being addressed…
… I also understand that some of the bug reports are corrected in the next beta and that is truly a great thing, but since the ONLY way we paying customers have to speak with someone for any kind of support of this program we bought, how about a little “Being addressed in the next update” on the posts? Is this a hard thing to do? I mean someone seems to always have the time to close duplicate “feature request” posts within hours (if not shorter) of the post going up.
Please understand I do love this program, it is the best of it’s type, but it isn’t the only one and I don’t want to see people go to a competitor’s app simply because they come here and see that even the people who have paid for it (and have volunteered to take the time and try to make it better for nothing) don’t get treated correctly.
Users, plex pass members or not (including myself), come here every day to check to see if there is anything we can do to help someone else, even being relatively new with this program. Can’t we get the same?
