@elan I can understand things falling through a crack here or there, but it does seem that lately the cracks are turning onto pot holes. Here are just a few of my [BUG Reports] that have had not one verification by any staff that they are even being looked at let alone being addressed…
June 29th *Will be closed in 12 days due to inactivity
May 9th *Closed because of inactivity
April 15th *Closed because of inactivity
… I also understand that some of the bug reports are corrected in the next beta and that is truly a great thing, but since the ONLY way we paying customers have to speak with someone for any kind of support of this program we bought, how about a little “Being addressed in the next update” on the posts? Is this a hard thing to do? I mean someone seems to always have the time to close duplicate “feature request” posts within hours (if not shorter) of the post going up.
Please understand I do love this program, it is the best of it’s type, but it isn’t the only one and I don’t want to see people go to a competitor’s app simply because they come here and see that even the people who have paid for it (and have volunteered to take the time and try to make it better for nothing) don’t get treated correctly.
Users, plex pass members or not (including myself), come here every day to check to see if there is anything we can do to help someone else, even being relatively new with this program. Can’t we get the same?
