BUG - sync to iOS says downloading subtitle but can't find it on device

Plex Players Mobile Devices
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1

Server Version#: 1.21.4.4079 (plexinc:docker)
Player Version#: 7.13

Here is what I do:
I select a movie in the browser on my PC and make sure that a subtitle (external srt) is selected for that movie. I press the three dots and sync it with my mobile device, an Iphone 12 Pro running version 14.4.

Here are the relevant logs from the server that shows that the external srts are downloaded and not burned in into the movie (unless I have misunderstood this):

Plex_Media_Server.log.txt (7.6 KB)

When the file is available in offline mode on my iOS device I can see 2 subtitles in the list, both have mov_text format. I can’t select them, it does not let me. Here are the relevant part of the logs from the iOS device:

ios_logs.txt (7.3 KB)

It gets a 404 when I try and select the the subtitles. Anyone know if this is a new bug or something that I might be doing wrong?

4 Likes
2

I can confirm this is the same behavior I am seeing on both iPhone and iPad on 14.4

I have a friend who is also seeing it on an Android.

3

Ok good to know. But this is not expected right? We should be able to select the downloaded subtitle on the phone?

4

This is definitely a bug

1 Like
5

Typical of Plex to never address actual issues. I have an existing thread where they also didn’t answer.

6

Yes an answer would suffice to start with but not even that

7

Hi everybody,
Does anyone got any news on this matter ?
Stuck with the same issue…
Thanks guys

2 Likes
8

Still no official responses on this…

9

Plex Devs, are we getting a response on this?

1 Like
10

I’m having the same issue. I’ve been having it for at least 6 months, not sure before then when it popped up. It was definitely working (subtitles displaying for synced media) at some point in the past, but I don’t remember when.

2 Likes
11

Same Here

12

Any news on this?

13

Subtitle sync in iOS is broken somehow. Very widespread issue with no fix.

14

ping!

15

Hi,

I have the very same issue (PMS on Synology, iPhone on iOS 14). Very annoying.

16

Is there any update on this? Wanted to say this is also happening for people using the server on Windows, right now a workaround I’m doing is to have a copy of the srt files in my iCloud, but obviously that’s not a great solution, especially for offfline playback.

Any recognition from Plex Devs about this would be great

17

Not a word from them…

18

I have the same issue on my iPad (IOS 14.6).

Interestingly, one of my videos plays fine with subtitles after syncing, because it contains DVB_SUBTITLE, which gets automatically burned in by the server while syncing.

As a workaround I tried changing Settings > Advanced > Burn Subtitles to Always, and even lowered sync quality to make sure that the video definitely gets transcoded. The (SRT) subtitles still don’t get burned in though, and remain unselectable. :confused:

19

Same problem for me, for months…

Issues with subtitles and language selection

1 Like
20

Same issue here, latest beta release via testflight.