Server Version#: 4.79.4
Player Version#: 1.43.3.2951-1d73e3f3
Hi,
I’ve been using Plex for several years and it’s worked fine. Recently, however, I’m suddenly unable to add any TV shows. When I rescan the library with new TV show files they don’t appear. Movies still appear normally and I have a folder of random videos that also are still being added normally.
Does anyone know how I might be able to fix this?
Thanks
I am having a similar issue to you. Movies section has all my files available, but tv shows does not show anything anymore where it used to.
Set your shows library to “Episodes” view mode.
Enable the “Duplicates” filter.
Are there any duplicates shown?
If so, inspect the Plex media info of these items.
Chances are that you may find that the newly added files have been attributed as versions of already existing episodes.
Which is what is called a “mismatch”.
Mismatches are best avoided by sticking to the naming rules for tv shows.
These are also providing a way to disambiguate two very similarly named shows: Naming and Organizing Your TV Show Files | Plex Support
Thanks for your reply. There are no duplicates and my files are all named and organized pretty meticulously. This happened suddenly, I’m guessing after an update. It just stopped adding any new shows even new ones that haven’t been a part of the library previously.
Thanks
What does that mean?
Please show me some actual examples.
An example path would be:
E:\Plex\TV Shows\Series Title\Season 1\Series Title [S01E01].mp4
It worked fine for at least 5 years. I didn’t start doing anything differently.
Thanks
Plex dropped support of the Kodi [00x00] schema. You need to not use square brackets, ideally use the recommended S00E00 format
Thank you so much. That was it. Had no idea that changed. Works perfectly now. Appreciate your help.
Good Morning! I believe I am utilizing the proper naming format, but Plex retrieves no metadata for my shows. They play just fine, but no metadata. Please see the attached image and let me know what I am doing wrong. Thanks in advance!
When you added the directory to the Library, did you point to Z:\Plex\ or Z:\Plex\Shared TV Shows\ ?
I am not sure how to answer that question. There was a pre-existing folder under my plex folder for “Shared TV Shows” and I created the sub-folders from there. Then I opened up my Plex account and had it scan for the shows.
It found the content fine, but it added no metadata to the files.
Usually the Show Name is in front of the episode like so:
├── Call Me Kat (2021)
│ └── Season 02
│ ├── Call Me Kat (2021) - S02E14 - Call Me Cupid.ts
│ ├── Call Me Kat (2021) - S02E15 - Call Me Tiny Boo-Boo.ts
│ ├── Call Me Kat (2021) - S02E16 - Call Me What the Kat Dragged In.ts
│ ├── Call Me Kat (2021) - S02E17 - Call Me Flatch.ts
│ └── Call Me Kat (2021) - S02E18 - Call Me Shellfish.ts
Metadata could be DNS issue, looking at your logs would show what happens with the scanner.
Please let me know how to show you the logs. When I add the show name in front of the SxxExx, I get a playback error on Plex.
Once a file has been cataloged by Plex, it needs to be removed, scan library so Plex knows it isn’t there anymore, then re-added with new name and scanned.
Plex Media Server.log
Plex Media Scanner Matcher.log
Plex Media Scanner.log
Edit your TV Shows library
go to the “Add Folders” tab
See which folder path is listed there. It must be Shared TV Shows.
Oh wait, this is the “WD MyCloud Home”.
This device has only pre-defined folders which cannot be modified anyway.
Plex Media Server.log (5.1 MB)
Plex Media Scanner.log (331.8 KB)
I cannot find the plex media scanner matcher file.
