Version 1.29.0.6244 Lost the ability to connect to my plex server outside of my local network after latest update. The remote access is manually configured - public port is specified at 32400. I did manual port forwarding from my router when I set-up the server. Has anything changed? Do I need to set-up something in my remote device’s plex app? Help!
Still working as usual for all I can see.
Have you verified the remote access setup itself is still working (according to the screenshot Plex seems to think it is)?
I restarted my PC with the server on it. It worked for a few hours. Now, 12H later, it doesn’t work again. It looks like there’s something unstable that happened during the last server update as this was not an issue before that. Are there any developers here who can shed light on this? Sometimes, it’s scary to do updates as you won’t know if something like this will happen. Thanks!
I wonder why users tend to be so sure a PMS update must be what’s been breaking things for them – especially considering the many “loose parts” and players when it comes to remote access.
Did you even check the troubleshooting?
If you lose remote access after a period of time that could imply there’s
- no IP reservation for the machine hosting your PMS in your router configuration – therefore the router will assign a new IP address to the device occasionally
- your ISP assigning a new WAN IP address to your router and the PMS failing to obtain that updated information when attempting to re-connect
Maybe because that’s the only change in the system? I am not in the habit of tinkering with my settings as I don’t have knowledge of these things. If ever I asked a question here in this forum, I would have hoped some help, not a comment like this. Thanks for answering though.
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How can you be certain it’s the only change though?
OS updates happen automatically for a lot of people, they can introduce changes.
Same for software updates that you might think are unrelated but can have an impact (eg. AV or web filtering)
Even modems/routers can be automatically updated by ISPs.
If it has stopped working for you, regardless of what you may think is the cause, to troubleshoot properly you need to step through each component to confirm that it is still configured and working as intended. By doing so you will, by process of elimination, narrow down to where the failure is.
Their comment, and mine, is trying to help. You need to go through the troubleshooting and check each part of your remote access setup to determine why it is now not working.
The point is that there’s aspects to remote access outside your control (e.g. your ISP who can filter things or depending on how they structure their own backbone).
Hence (a) the two scenarios coming to mind that can easily explain your symptoms and (b) the question if you actually did follow-up on the troubleshooting linked above.
I too am now having trouble getting my Remote Access to work… I retry and it will be green for a moment then turns red and says not accessible outside local network. Is there something I can reset outside rebooting my modem/router to get the connection working again? It had been working prior to update for months, now suddenly I can’t get it to stay connected.
Start your own thread so as not to hijack this one. Post details about your setup and what you’ve done to try and resolve and people will assist.
Please make sure you have at least gone through The Basics of Remote Access Troubleshooting as a bare minimum first
Same issue here. Went thru all the trouble shooting steps. Even had my son trouble shoot it, and he has a bachelor’s degree in computer science. He couldn’t figure it out.
I wish Plex had better, more customer friendly CS.
To what outcome did you get with the troubleshooting?
Some of the guide is hints on how to configure your remote access… some of it will at least be useful to pin down the problem. However we cannot give you further input if all we know is “it didn’t work”. 
Have you checked this ?
Since you specified 12hrs sure its not lease time and that you are on a static address.
Have you reserved the address on the router or set it up statically on the the host as tom mentioned. Normal lease for home routers is usually 1440 mins or 24hrs, but it depends on your home network.
Are you on a wired or wireless connection ?
did you check system uptime or system logs or plex logs for that matter to see if there was anything that could help point to the issue ?
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
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