Cannot access Plex Server on local network

Plex Media Server
,
1

Server Version#:

Synology DS215j

Current DSM version:

DSM 6.2.2-24922 Update 4

Cannot connect to Plex server on the Synology box - from browser on local network or Plex app (web and otherwise) However can log in to the server and view content. Neither can Roku box connect (also on local network. Can be accessed from Bravia via Media Player however.

Tried everything including reinstall. Please help, it should be easier and it’s doing me in!!!

Thanks

2

Read these documents:

Installation & Setup of Plex Media Server on Synology

Synology FAQ - Questions, Answers, and a few How-To’s

For initial setup, using an incognito/private window, point your browser directly at the Plex server.

http://use_nas_real_ip_address:32400/web

Also, make sure you use the current version available at plex.tv. The version in the Synology Package Center is approximately 2 years out of date. The above documents provide instructions on downloading the current version and performing a manual installation.

3

Many thanks I will look over that.

The version is up to date, or so says Synology: 1.18.5.2309 - …

Thanks

4

1.18.5.2309 was released in January 2020.

The current version is 1.25.2.5319.

5

Hello,

I’ve updated everything and now get the permissions error still:

Not authorized

You do not have access to this server

Any ideas welcome,
Thanks

6

Did you use an incognito browser window pointed at NAS IP address?

7

I did:

Not authorized

You do not have access to this server

Which user requires access?

Thanks

8

Let’s see if the log files show anything.

  1. Stop Plex Media Server in Synology Package Center.

  2. Wait at least one minute.

  3. Start Plex Media Server (the stop/start is so the log files contain the startup sequence).

  4. Wait 5 minutes for PMS to fully start.

  5. Manually pull the log files (since you cannot access PMS directly).
    See FAQ 13: Manually obtaining log files.

  6. Attach the zip file to the thread.

9

Please find attached,

Thanks
Logs.zip 19-37-13-590.zip (15.8 KB)

10

Hello, Is anyone able to see any issues in the logs please?

11

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