Cannot update server from Version 1.40.0.7998 to Version 1.40.1.8227

[costinr]

Server Version#: Version 1.40.0.7998
Player Version#: Web

Hi,

As in the subject, I cannot update server from Version 1.40.0.7998 to Version 1.40.1.8227 via normal web interface (General/Download - Install).
The circle is rolling for several minutes, server is inaccessible for several minutes, than it shows the same old Version 1.40.0.7998 and shows that an update is available.
I feel that this behavior could be related to these previous issues:

Server accesible from https://app.plex.tv, but not from local IP or loop after update to 1.40.0.7998

Server Version#: 1.40.0.7998 Player Version#: web Hi, I have disturbing situation after upgrading to the version 1.40.0.7998 64-bit. (I’m a plex pass member since 2013 and a plex user since 2010 or 2011 if I remember correctly, so I think and I hope I’m not a beginner anymore, but you never know My server is not accessible anymore from local loop 127.0.0.1 or from local IP after this update, but (I’m going crazy) it is accessible from the public address https://app.plex.tv I’…

and:

PMS creates new "Plug-ins-*********" folder with each update

I recently noticed that in \Plex\Plex Media Server\Resources\ there are many folders named “Plug-ins-*********”. A new one gets created with every PMS update, it seems. I went ahead and deleted all but the latest one, and I haven’t had any issues since. Could a dev chime in as to whether all those folders (with the same content) are supposed to be there in the first place? I don’t think this has always been the case either, or I would have had many, many more of those folders. Thanks!

This time I did NOT try to install the new version “manually” (by downloading the .exe file and run it).
Also, I’ve taken the logs BEFORE the attempt to update, and also I’ve taken the logs AFTER the unsuccessful attempt to update.
Could someone help with this issue?
Thank you,
Plex Media Server Logs_2024-03-19_19-51-08-before.zip (4.5 MB)
Plex Media Server Logs_2024-03-19_19-59-54-after.zip (3.9 MB)

[VBB]

Since you quoted my thread, I suggest you try uninstalling and reinstalling PMS. Doesn’t wipe any settings, but clears out some obsolete files and folders. Just a thought…

[costinr]

Thank you for suggestion, most probably I’ll do it, but also, first, maybe someone from staff could use my report to identify the issue.
BTW, sa2000 made the connection between your thread and the other one (I think my post/issue in the other thread was the one mentioned by sa2000 in your thread).
Thank you,

[costinr]

@sa2000
Hi, could be some useful info in my logs above, to identify the issue for this thread and the 2 threads mentioned above?

Thank you,

[sa2000]

@costinr

Also, I’ve taken the logs BEFORE the attempt to update, and also I’ve taken the logs AFTER the unsuccessful attempt to update.
Could someone help with this issue?

There was an error logged

Mar 19, 2024 19:58:06.264 [3316] DEBUG - Ask Update Service to install the bundle
Mar 19, 2024 19:59:04.164 [3316] DEBUG - Bundle Exit Code: 5
Mar 19, 2024 19:59:04.164 [3316] DEBUG - Install Error Code: 30002

I would need some log files from the local app data area for user SYSTEM

Could you collect these logs for me and zip and attach rge zips

Start / Run / cmd and right click on “Command Prompt” and click on “Run As Administrator”

In the elevated command prompt window - we need to copy out a number of Logs and subfolders to an accessible area for windows explorer so you can zip and attach

In the commands I give below, I am creating some folders to copy to on your G: drive)

mkdir "G:\!!PLEX\!!PLEX\Plex Media Server\System32-Logs"
mkdir "G:\!!PLEX\!!PLEX\Plex Media Server\SysWow64-Logs"
mkdir "G:\!!PLEX\!!PLEX\Plex Media Server\SystemTemp-Logs"
mkdir "G:\!!PLEX\!!PLEX\Plex Media Server\Temp-Logs"

xcopy  /E "C:\Windows\System32\config\systemprofile\AppData\Local\Plex Media Server\Logs" "G:\!!PLEX\!!PLEX\Plex Media Server\System32-Logs\"

xcopy  /E "C:\Windows\SysWoW64\config\systemprofile\AppData\Local\Plex Media Server\Logs" "G:\!!PLEX\!!PLEX\Plex Media Server\SysWow64-Logs\"

copy "C:\Windows\Temp\Setup Log*.txt"  "G:\!!PLEX\!!PLEX\Plex Media Server\SystemTemp-Logs\"

copy "C:\Windows\Temp\Plex*.log"  "G:\!!PLEX\!!PLEX\Plex Media Server\SystemTemp-Logs\"

copy "%LocalAppData%\Temp\Setup Log*.txt"  "G:\!!PLEX\!!PLEX\Plex Media Server\Temp-Logs\"

copy "%LocalAppData%\Temp\Plex*.log"  "G:\!!PLEX\!!PLEX\Plex Media Server\Temp-Logs\"

And zip and attach the 4 folders

G:\!!PLEX\!!PLEX\Plex Media Server\System32-Logs
G:\!!PLEX\!!PLEX\Plex Media Server\SysWow64-Logs
G:\!!PLEX\!!PLEX\Plex Media Server\SystemTemp-Logs
G:\!!PLEX\!!PLEX\Plex Media Server\Temp-Logs

[sa2000]

@costinr

Hi, could be some useful info in my logs above, to identify the issue for this thread and the 2 threads mentioned above

In addition to the diagnostics mentioned above, could you also check this

In windows explorer., open this folder
G:\!!PLEX\!!PLEX\Plex Media Server\Updates\1.40.1.8227-c0dd5a73e\packages\
and right click on file PlexMediaServer-1.40.1.8227-c0dd5a73e-x86_64.exe
and select “Properties”
and get me screenshots of these Properties tabs
General, Details and Digital Signatures tabs

[costinr]

After a lot of digging here and there, inside plex logs, windows events logs, etc, I’ve found that the TEMP variable in windows was set to a folder that didn’t exist anymore (I’ve forgot about a drive removal and I did not set the TEMP variable accordingly).
After setting the correct folder for TEMP variable, the update was made normally.
Still, it’s a little bit strange, why the installer didn’t use a “default” folder, as a lot of other installers do.

Thank you,