Can't add BBC Documentaries from TheTVDB (Named w/ Plex formatter and FileBot)

[JuiceWSA]

Do this now:
Server/Settings/General:
Disable Verbose
Enable Debug

Show the file path to the root.

and do this:

Video File Naming

With LMA in priority, Embedded Titles within MP4/M4V files are preferred - even over a perfect file name. Local Media Assets should - AT ALL TIMES - remain enabled (unless specifically instructed to turn it off). Local Media Assets should be ‘Demoted’, to the bottom of the stack of active agents under ALL tabs in Shows and Movies, but should NOT be disabled. Local Media Assets is needed for many things - it doesn’t need to be given Tip-Top-Priority (as Plex has so hatefully placed it as it’s …

Refresh metadata - if no joy…

All Steps - In Order - Or it Won’t Work:

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in the menu next to server name, when accessed under ‘More’. Or alternatively under Settings - [server name] - Manage - Troubleshooting.…

If no joy:

Download the logs - drop zip file on message window.

It does work - for this test alongside all my other BBC Docs:

So - I’ll guess embedded metadata is making your life miserable - or the file path to the root - or the logs - will reveal something way out of whack.

Great file names tho… that ain’t the problem…lol