There was a problem signing into Plex.
There was a problem claiming your media server.
Server is signed in under head icon in top right corner, but clicking Claim Server only results in spinning icon for a couple of seconds.
Things I’ve tried:
Installed on Ubuntu 18.04, Mint 19, and Windows 10
Using version 1.14.0.5470, but also tried 1.3.3
Set up cellular hotspot network and connected over wireless
No VPN or proxy servers on the network
Tried DNS 8.8.8.8
Tried DNS 1.1.1.1
Disabled IPV6
Date and time are correct and set to sync over the internet
Deleted Preferences.xml
Used both Firefox and Chrome in incognito mode to log into server
The server worked fine until changing my password last week. It will log in and claim correctly when using a new Google account. See attached server logs below. Thank you for any help you could provide …
If the server and/or the web page was signed into your Plex account when you reset it at Plex.tv, the credentials get out of sync. This happens because the old token is invalidated. With it invalidated, it is forced out.
The easiest method is to reset the credentials in Preferences.xml if you’re up to:
Stop PMS
Using vi or gedit or similar
Remove the X-Plex-Token
Also remove PlexOnlineUsername and Password
Save it
Verify Preferences.xml is owned by plex:plex and is rwx
Now start PMS,
go to the IP (you must be on same LAN or via 127.0.0.1 (ssh tunnel allowed)
My Preferences.xml doesn’t contain the fields you indicated. It is owned by plex:plex but it was only rw so I updated it to rwx but it still won’t claim. I’ve attached my Preferences.xml file (renamed to .txt so it would upload) for you to look at. Thanks for your help … Dave.
The Plex Media Server logs show that plex.tv is returning a 500 error on the claim token exchange. The team looked in to what was causing that error for you and it turns out that it’s actually TIDAL-related (which is obviously not something you’d expect to affect things). In this case, your token from TIDAL’s side has expired. We’re actually already investigating that area of things, so that we can work around it and not affect Plex accounts.
You should, hopefully, be able to get things working by unlinking (and then re-linking, if desired) TIDAL on your https://plex.tv/users/other-services page.
It would also help the team’s investigation a lot if you could let us know whether any of these things occurred recently for you (and which one, if so):
Thank you very much chrisc! That did the trick! My media server claimed right away once I unlinked and relinked my Tidal account. I had also just changed my Tidal account password when I changed my Plex password last week, so that definitely was the issue. Thank you again for figuring this out for me. Much appreciated!
@theEnkil: There are no issues on your theEnkil Plex account that would prevent signing in or account access. In fact, we show that you signed in to the account ~15 minute after cancelling the TIDAL renewal.
If you’re having trouble accessing your account, you can make use of our “Forgot your password?” feature to have the password reset to a known good value. You can access that at https://app.plex.tv/auth#?resetPassword
Then that’s a different issue than this forum topic. We recommend starting with this support article to help troubleshoot the connection. If you still have trouble, create a new forum topic with specific details about precisely what issue you’re having. Be sure to attach log files from both the client/player app and your Plex Media Server, covering the same single connection attempt.
