Can't claim server on Synology NAS (DSM 7.2.2-72806 Update 3)

Plex Media Server NAS & Devices
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Hi, I wasn’t able to reclaim my server (denied) after trying several methods after I had to reset my Plex password. So I tried to purge Plex from my Synology and start over. No dice on that method either. Every time I create a new server it gives me a fleeting error (“cannot communicate with plex.tv”) and then moves to the next step (adding libraries that it can’t actually read).

I’m not a super-technical person when it comes to networking but it was easy to set up the first time! Not so much now. Please help, thanks!

Server Version#: 1.42.1.10060
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

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Thanks for including the versions of DSM & Plex Media Server.

For claiming to work, Plex Media Server must be able to communicate with systems at plex.tv.

As a quick test of Internet connectivity, make sure the NAS is synchronized with a public NTP (time) server.

  1. Login to the NAS → Synology Control Panel → Regional Options → Time tab
  2. Select Synchronize with NTP server, pick a server from the list, and update.
  3. You should see Status: Normal.

After that, follow FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out).

It will have you uninstall, then re-install Plex Media Server. During the re-installation you will use a claim code from plex.tv/claim.

If that does not work, report back with the text of any error messages that appear.

Also include a set of Plex server log files. To manually retrieve the files:

  1. Using Synology File Station, navigate to the Plex Data Folder (/PlexMediaServer/…)
  2. Right click on the Logs directory and choose Compress to Logs.zip.
  3. Download the zip file and attach to the thread.
1 Like
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Aha! Thank you! You were right! It wasn’t connecting properly. The NAS had been up for a few hundred days and when I rebooted it, it was able to access the time server properly. I’m rebuilding the Plex libraries now.

Thanks for your help!

(though I do think this whole help thing would be easier with just a ticket system than a forum! :wink: )

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