Can't enable Remote Access

“DeathCaverna’s Plex Server” is the server but i have only this server active can you tell me the name of dead one? Didn’t see a old/dead server from my account.

I restarted PMS and its staying connected now. I can access to watch now I’ll monitor and see how it goes for the next while.

I am passing through VPN via wireguard now port forwarded through my provider it’s been working great for over a month since making the change from OpenVPN to Wireguard. I verified the port 32400 is open but PMS keeps connecting and disconnecting remote access over the last couple days. I disconnected VPN and directly connected to ISP and still had the same problem.

Thanks for looking into this for me its working now let’s hope it stays that way :slight_smile:

yeah i started getting this problem 2 days ago. I have linked plex to my mother, and my sisters Hisense and Panasonic TV’s as well as the Hisense here at home on my local network for the past several months with no problems. 2-3 days ago they all stopped and i get an error saying that ‘devices require secure access but something is interfering’. It tells me to go to SETTINGS>SERVER>NETWORK. There is no SERVER section in settings for a start.

I’ve tried most of the things listed here but none of it works… I need to fix this because i play movies for my grandfather using plex on his TV and it’s been pretty easy. He can’t handle netflix.

Plex Media Server Logs_2020-10-03_17-51-53.zip (5.3 MB)

Hi there !
I’ve got exactly the same problem ! Did someone find a solution ? The problem is here since 24 hours.
Remote acces has turn red…

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Plex Media Server Logs_2020-10-03_10-16-28.zip (1.7 MB)

If someone from plex can help…

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Exactly the same symptoms

Hi ChuckPa,

Attached are my logs, I cleaned out the old ones before running the debug > restart server, less to look at :slight_smile:

Any help appreciated, the remote access started failing around the 28th / 29th September.

Thanks,

S.

Plex Media Server Logs_2020-10-03_13-18-25.zip (36.6 KB)

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Some news about my situation?

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Plex Media Server Logs_2020-10-03_16-35-10.zip (4.8 MB)

Here the full log of my server with service restarted

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Here are my server logs as wellPlex Media Server Logs_2020-10-03_08-47-11.zip (5.3 MB)

I have unfortanetly the same problems. No problems till a couple of days ago. Hopefully there is a sollution. Here youll find my log as well Plex Media Server Logs_2020-10-03_22-27-14.zip (2.4 MB)

Your logs “kinda” look like the certificate issue so I reset your certficate

You have two servers showing on your account.
One is current and what I just reset for you. (restart the server please)

The other is idle for about a year. Would you like me to remove while here?

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Yes i like to remove the server in idle many thanks

Remote access still don’t work, rebooted the server, tried to disabile and re-enable the remote access bit still the icon of the world became green for fe second and than turn to red :frowning:

Here the “new” logs, this is the first time i have problem with plex hope can solve It Plex Media Server Logs_2020-10-04_07-20-46.zip (4.8 MB)

Plex Media Server Logs_2020-10-04_10-27-45.zip (9.0 MB)

In this log you can find an ERROR with certificate REVOKED for unknown reason, maybe certificate still give me problems?

Oct 04, 2020 07:10:46.352 [0x7f4d5059e700] ERROR - OCSP: Our certificate (SN: 0775AA04F4155A64DE323D954ADFBE8C) has been revoked. Revocation reason: ‘(UNKNOWN)’. Not refreshing OSCP.

I Also have tried to install PMS for Windows on another PC, opened port on pfsense and got the same problems, remote access denied in safe mode

@deathwalker80

Please stop the server and then notify me.

I will reset the certificate again when you post.

The log entry you see is exactly what happens when I reset it. That is the correct observed behavior and why I want you do now shutdown. When it starts fresh , it will retrieve new.

We will recheck remote access after the certificate is corrected.

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@ChuckPa
Server Stopped now! let me know when i’ve to restart it :slight_smile: