Server Version#: Latest
Player Version#: Latest
Hello. I cant find a match for 2 movies using Plex Movie Agent:
Elon Musk: The Real Life Iron Man 2018
Men in Black: International (2019)
Plex Media Server Logs_2019-09-23_04-21-22.zip (2.2 MB)
Your logs are all empty - probably a big problem there.
Men in Black International (2019) is easily found at IMDB (Plex Movie)
Elon Musk The Real Life Iron Man (2018) doesn’t exist at TMDB, and since it’s a Documentary searching for it with Plex Movie is a waste of time - Plex Movie doesn’t do Documentaries.
Issue one: discover why your logs are all empty.
Issue two: Use TMDB to look up Documentaries, if that fails either sign up and add the missing Doc to TMDB, or use the Personal Media Agent and hand edit.
Simply because ‘Debug logging’ is disabled.
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
Enabled debug logs
Plex Media Server Logs_2019-09-23_15-24-22.zip (2.3 MB)
You forgot to stop and restart Plex Server.
Plus, afterwards you need to try to download metadata again for this one movie.
btw, what kind of drive is E: ?
Here are new logs after restart
E is NTFS SSD 512gb
Plex Media Server Logs_2019-09-23_16-24-34.zip (1.4 MB)
Check the default metadata agent for your movie library and the language setting.
Sep 23, 2019 16:23:49.007 [9320] DEBUG - Notification of new metadata for com.plexapp.agents.none://dccf9cf897414a693e3a03b5ee0d004b149cdf32?lang=xn [id=43170] (success=1) for 1 items.
Sep 23, 2019 16:23:49.008 [9320] DEBUG - Loading Movie 'Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD' XML from E:\Plex\Plex Media Server\Metadata\Movies\2\fd0e1cb99ee6daf00bf3cee09b06d5d1709e268.bundle\Contents/_combined
Sep 23, 2019 16:23:49.011 [9320] DEBUG - Item 43170 (Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD) Scanning metadata graphic elements in XML file ""/Info.xml
Sep 23, 2019 16:23:49.012 [9320] DEBUG - Item 43170 (Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD) Scanning metadata graphic elements in XML file ""/Info.xml
Sep 23, 2019 16:23:49.014 [9320] DEBUG - Loading information from media bundle for part ID 197250 from "E:\Plex\Plex Media Server\Media\localhost\d\ccf9cf897414a693e3a03b5ee0d004b149cdf32.bundle\Contents"
Sep 23, 2019 16:23:49.017 [9320] DEBUG - Loaded metadata for Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD (ID 43170) in 0.000000 ms
Sep 23, 2019 16:23:49.017 [9320] DEBUG - There was a change for metadata item 43170 (Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD), saving.
Sep 23, 2019 16:23:49.017 [9320] DEBUG - Updating metadata item (save) (Men.in.Black.International.2019.2160p.HDR.BDRemux.TeamHD) with ID 43170
Sep 23, 2019 16:23:49.021 [9320] DEBUG - Done with metadata update for 43170
This log says it is set to ‘Personal Media’ and Language: None
Take a look at the Plex XML info of this movie.
Look what is inside the guid="...." What does it say?
I just used auto match plex movie and it worked
I unmatched and downloaded xml
43170.zip (1.6 KB)
Why did you unmatch? This destroyed the evidence.
BTW it actually matched without imdb ratings,
I think it used different agent instead plex movie.
You can tell by looking at the guid= in the XML.
If it says ‘imdb’, it used Plex Movie.
guid=“com.plexapp.agents.themoviedb://479455?lang=en”
Yes, it used TMDB, then.
You can try and perform Fix Match again and explicitly select Plex Movie as agent under ‘Search Options’.
But it won’t work on the documentary – only on the Men in Black movie.
here is the matched xml
43170_matched.zip (3.1 KB)
