Server Version#: 1.40.3.8555 (latest)
Player Version#: doesn’t matter
Somehow I can match the movie (tt21261712) but then won’t get a poster for it. Normally it works like a charm but this movie doesn’t. When I manually match I see a poster but then it doesn’t show (even after a while). What am I missing?
mine is named Back To Black.2024.mkv - no problems. take out that .1080p
Shouldnt matter if its matching… But yes proper naming is key for matching.
Can you try matching/refreshing the data and then post your server logs? might be an issue with accessing the primary movie poster source (not the thumbnail you see when matching)
I usually keep the original filename, as this sometimes helps with finding the correct subtitles. But yes, if it wouldn’t match I’m aware that this might cause the issue.
I tried fix matching and then refreshing the metadata and attached the server logs, hope that helps.
Does the file have an embedded poster?
In the past, MP4s with embedded posters have given me trouble with posters not appearing. Could never nail down why this happens to some, but not all, MP4s. Could never tie it to poster size, type (jpg/gif/etc.), or anything else.
Workarounds:
Option: Tell Plex to ignore embedded metadata
Edit the library → Advanced → unselect “Prefer local metadata.” Save & refresh metadata for the movie. This affects all media in the library, not just the individual movie.
Option: Remove the embedded poster.
Use tools such as Mp3tag, Subler (Mac only), etc. to remove the poster from the MP4 container. Then Plex Dance the file.
Option: Remux to MKV.
Use MKVToolNix or similar tools to remux to a MKV container. Plex will ignore the embedded poster (you can also remove it when remuxing).
Option: Add poster file to folder with movie.
See Local Media Assets - Movies.
Server Version#: 1.40.3.8555 (latest)
I ginned up a test file. Here’s the results:
Naming:
And how it auto-matched:
And how it loaded the metadata:
Since the new scanners and the ability to tag the tvdb/imdb/tmdb id’s on the file name I haven’t seen the “Fix Match” function.
Good Luck,
Chris
Thanks, that confirmed this is not a Plex issue:
DEBUG - MediaFile: found embedded image, saved to '"/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/4272a8d7d43ee74fd7f37896c113b592.jpg"'
Ok, indeed there was a poster embedded in the .mp4 file. Removed it and it worked like a charm. 
Thank you all!
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