CCwGTV - 720p recordings are stuttering so bad they are unwatchable

Plex Players Player Betas
1

Continuing the discussion from Release Announcements - Android TV beta:

Streaming with the 9.15 beta builds results in video shuttering so bad it is basically unwatchable. This is happening on both of my Chromecast with Google TV 4K devices.

No issues at all with casting said video, or watching the content on a web browser or the Plex app. No issues with watching on my PIxel 6 either.

The Plex dashboard is showing audio and video is direct play.

Problem continues to exist in the 9.15 and 9.16 releases.

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2

Do you have the issue if you disable refresh rate switching and resolution switching in the Plex settings, or when you disable Framerate Matching on the OS settings?

3

I won’t be able to test this until this weekend. Are these settings on the server or the client?

This problem appeared with the last couple of beta versions.

4

Settings on the client.

Will have a look through to see if we changed anything in the beta that might of caused the issue you are describing.

Do you know if the device had a software update since the problem started?

5

Refresh rate switching and resolution switching were disabled. However, in playing around I’ve discovered this issue only affects OTA 720p recordings. 1080i recordings seem to play just fine. If I turn on refresh rate switching and resolution switching the 720p recordings either don’t play, or give an error message when I attempt to play them.

6

Could you give this build a go on your device to see if it solves the problem;

https://artifacts.plex.tv/android-experimental/9.16.0.38231-7f9634e1/PlexForAndroid-9.16.0.38231-7f9634e1-Armv7aGooglePlay.apk

7

I’m sorry to say it did NOT solve the problem.

8

Since I was all setup to sideload an apk I went back to version 9.14.0.37895 and it is playing the 720p recordings perfectly.

9

Thanks for trying, its not a cache issue then. Would you be able to share one of the files that have a problem when playing back?

10

I have sent you a link to download a file via direct message.

11

How do we roll back? My family isn’t happy about this right now

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12

From this post download the armv7a version.

Install the APK on the CCwGTV. Google for instructions.
Disable automatic update.

3 Likes
13

Send Files to TV app (install on both phone and TV)
Enable developer options on the Chromecast - Get to the build number under the about option and click it 7 times.
Install a file explorer (FX Explorer is an option) if needed
Make sure to uninstall the Plex App
Send the file from the phone to TV via the Send Files to TV app
Open the file in either the Send Files to TV app or FX Explorer app
It will ask to allow install from unknown sources and toggle the apps to allow from ( Send Files to TV or FX Explorer)
The app will then install

Just did this 30 minutes ago to get back to 9.14.

3 Likes
14

I have the same issue. Stuttering image both on live dvr and recordings. I think i have it narrowed down to a problem with the channels where there’s two audio streams. The other’s working fine. Same issue on multiple google tv 4k
I have tried everything, including deleting codecs etc.
Plz fix this

15

I know it wouldn’t be a Plex fix, but you can go back to 9.14 by side loading until they actually address and fix the issue.

1 Like
16

None of my 720p recordings have two audio streams.

17

I am also having this issue with my Chromecast with Google TV. All the videos impacted are 720p. Chromecasting from my iPhone seems to work. However, this has it’s own bugs.

Happy to help if required, send files etc.

Thank You.

18

The 9.16.0.38294-beta does NOT fix this issue.

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You saved my life! Thanks a lot. Having the same issue, I went back to 9.14 and everything is ok again!
For information I had issue with 720p and 1080p, but not 1080i (and I think 720p too, but I cannot test it) The number of audio stream was not relevant for me, I had issue with video with only one audio streams and with more than one. I think that there is an issue with the progressive mode…

Thanks again!
Romuald

20

I’m not having any issues playing 1080p with 9.16.0.38294-beta I only have issues with 720p.