@Acer88 said:
@Soundtweaker said:
I’m no longer having any buffer issues with any of my content (even 4k) with latest Xbox One and Plex updates.What versions do you have? Are you on the Public release of Plex Media Server?
Yes. Version 1.12.3.4973
@Soundtweaker said:
@Acer88 said:
@Soundtweaker said:
I’m no longer having any buffer issues with any of my content (even 4k) with latest Xbox One and Plex updates.What versions do you have? Are you on the Public release of Plex Media Server?
Yes. Version 1.12.3.4973
I wish I was so lucky. Same version of PMS, are you on the Xbox insider updates? Or just normal public release?
Great so we now have an update and HDR support which is absolutely fantastic, but the buffering issue makes the app virtually unusable.
Go figure.
This has only really been effecting me since the update has it got worse for anyone else? Any fix know?
From what I can tell this is actually a transcoding problem. Transcoding is slower than it previously was and can’t keep up. I can force the same issue on Windows by disabling the direct play and direct stream options. Windows supports more codecs for direct play and stream and it doesn’t transcode subtitles so the issue doesn’t show up nearly as often. I don’t know how Roku and others do in those areas but I imagine if you turned off direct play and stream on other apps you’d still have this problem.
What I imagine is happening is the transcoding has been updated for newer processors and is no longer optimized for older ones but that’s just a guess.
@TheStax said:
From what I can tell this is actually a transcoding problem. Transcoding is slower than it previously was and can’t keep up. I can force the same issue on Windows by disabling the direct play and direct stream options. Windows supports more codecs for direct play and stream and it doesn’t transcode subtitles so the issue doesn’t show up nearly as often. I don’t know how Roku and others do in those areas but I imagine if you turned off direct play and stream on other apps you’d still have this problem.What I imagine is happening is the transcoding has been updated for newer processors and is no longer optimized for older ones but that’s just a guess.
I dont think this is true at all. I have a (4) quad core Opteron server with 32GB ram and a 5-disk RAID5 on my transcoding disk. Its gigabit wired ethernet to a Cisco 2960 switch. Before the October Update I never had a problem, NEVER. FF and RWD worked, it never buffered, it played almost instantly, my media remote worked properly, navigation was easy and intuitive, my screen never lost video signal, I never lost audio signal, etc. etc. The Xbox can play (almost) anything via DLNA from the server with no problem. I have seen the server transcoding 5 streams at once and my processor usage is still under 50% total.
So, FireStick, LG webOS3.5, AppleTV, PS4, Samsung Smart TV all work fine locally and/or remotely. Xbox One buffers constantly.
Plex has screwed up this app so badly its embarrassing.
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I only have this problem when transcoding is happening and I can force the same behavior on windows 10. The only other device I can test on is my phone but I can say it uses direct play and doesn’t transcode anything. If you have all those devices I’d look to see if they’re transcoding anything. The android app doesn’t have settings to disable direct play or stream so I can’t force transcoding to see if it has the same effect.
I don’t have this issue with Optimized video on the Xbox One either but if I watch the optimize process it takes longer to optimize than the playtime for the video, sometimes as much as twice the time.
@TheStax said:
I only have this problem when transcoding is happening and I can force the same behavior on windows 10.
Then it sounds like you need a more powerful server. 
The main point was, if the xbox can play it via DLNA why is Plex transcoding it to begin with??
When everything is playing I can go on the server and look at the Status screen to see what files are playing where, and how. It tells me right there if its transcoding or direct streaming.
I think its fairly obvious that if everything worked fine before October, and now it has trouble the problem is the new client, not the old server.
Combination on my side that plays much better all of my 4k content that I tried without buffering and switching to transcode.
Latest Plex client 2.9.1 with latest Plex server 1.13.0.5003 from Apr 30.
Seems that Plex server from this version above fixed xbox bufering.
I am having the same buffering issues on Xbox One X, all content. Plex DVR content is the worst. Please help Plex guys, it has been a long time with no resolution and our family has been an early supporter of the Plex project but the wife is quickly losing her faith.
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Same buffering issue on Xbox One X with 1.13.0.5003 server - Upgraded server to 1.13.2.5102 and it’s running much better for about 4 hours now… still had one buffering+disconnect though.
Edit: Still occurring. It’s seems to take a while for the server to develop the problem to the point everything is unplayable. Restarting the server seems to temporarily remediate everything
Just stopping by to give everyone here an update. There was a fundamental platform issue that was identified and is currently holding up debugging the issue further. Microsoft is aware of the issue and hopefully a fix will be released to the insider preview within a few weeks.
The fix for that issue should help a larger number of people, but anything that may be occurring alongside that bug can’t be tracked down until that framework patch makes it out.
Many thanks for the update! It’s nice to finally get something specific!
This was frustrating me to no end. I am really hoping they fix this soon. It happens most with DVR content and makes it unplayable, but it works fine streaming to any other device other than XBOX One.
The problem actually turned out to be 2 problems that were closely linked.
One problem was already fixed and released, that helped in a general buffering loop lock. The second problem Moussa is currently working with Microsoft to get a fix out, but no other information has been released about it.
I think it’s insane that these types of problems are emerging from an OS update and persisting for a year or more. What the hell is wrong with Microsoft? It’s not like they’re running some sort of fledgling open source Operating System…
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I am having the same problems. The Xbox One X client (latest version) cannot play from DVR recordings from the latest sever in original quality. Constantly buffers and will not play. I can get it to work if I lower the quality to 1080p 12mB. Please get this fixed it’s been too long! Please help!
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The current planned released for an update to fix the buffering loop is hopefully for late tuesday, early wednesday.
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There’s an easy workaround for buffering on the Xbox. Instead of using the official Plex app on the Xbox as the the Plex client, go to the Microsoft store and download the app Movies & TV (called Films & TV in UK). When you launch this app, choose your own files (“personal”), then media server, then Plex server.
So the latest update that’s supposed to fix this issue was released today. While it solves some of the buffering problems, it’s still very far from sorted.
- Once you start playing 4K HDR content, everything seems to be ok, until you stop the video and try to resume from where you left off.
As soon as you try that the buffering issue returns.
In fact, sometimes it doesn’t even start playing.
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The load times before content starts playing is awful. You can make a cup of tea in the amount of time it takes.
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There may be an issue with subtitles, especially SRT formatted subtiles. Videos with this included may not play at all, or cause the app to crash.
It’s pretty sad that unofficial versions of PLEX do a far better job of handling video playback. It’s down right disgraceful that the owners of this platform can’t get their act together.
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