Another Plex Pass user chiming in here, I’ve been having these buffering issues at home on the Xbox One X as well. I originally thought it was an issue with my Plex Media Server, though I’ve tested about 10 different clients (Roku remotely, Amazon Fire TV remotely and locally, LG Plex App locally, Xbox One remotely and locally, Web player local and remotely, iPhone and Android local and remotely) and the only one experiencing this random buffer and crash issue is the Xbox One locally. Turning on transcoding “fixes” the issue, but that defeats the purpose. I’m up-to-date on my Server and my client, tested all my networking connections and Cat6 (did I mention this is wired, not even wireless), and even recently purchased a new router with no improvement.
I work in IT and I’ve tested everything I can think of. I’m glad to see others are having the issue and it’s not isolated to myself, but disappointed that the Plex app on Xbox One was working flawlessly and now is just broken.
I’m also unable to play any HDR files locally without them crashing or the color profiles getting messed up, though that’s less pressing.
Plex Support, if you need any information or testing, I’d be glad to help.
Another Plex Pass individual. Literally just started a couple days ago. Streaming from server to xbox one. I thought it might be my server or connection. Doesn’t seem to be that at all. Everything was good last week. This week…everything is buffering. Would like a fix
TV shows seem fine. But movies won’t play at all
Strange. I’m using an Intel 8700K CPU with Process Lasso Pro and never have any buffering issues. This is with all the official Plex and Xbox One updates.
In case hardware does matter for Troubleshooting, my Server Hardware is:
Plex Media Server
Lenovo TS440 Server
Intel Xeon CPU E3-1245 V3 @ 3.40Ghz
32GB Crucial ECC Memory
Mobo - Not sure on Mobo but it came w/ Lenovo TS440 Server
8x 5TB WD Red HDD in RaidZ2 (Roughly 40TB Raw, 27TB Accessible after Raid 6/Z2)
RAID Controller: RAID 500 (Discrete, 0/1/10) - AKA MegaRAID 9240-8i RAID Controller Card
Software Versions
FreeNAS Version 11.2-RC2
PMS Version#: 1.14.0.5468
Player Version#: Plex for Xbox 2.21.1.70, Windows Version 10.0.17763.3062
Like I mentioned before, Plex is working on all other clients except the Xbox on Direct Play.
Just started getting buffering issues as well, using synology ds418play and the plex server app streaming to an Xbox one. I made the mistake of paying for a lifetime plex membership, I probably should have gone kodi…
Having same issues, purchased a new pc, since my old one died. Running lan for my PMC, and it’s lan to my Xbox one. It continually buffers from 1080 to SD. But it will stream with no problems when turning on WiFi on my Xbox one. Any help will be appreciated. Never had this problem with my old pc.
Tried to watch both Die Hard and Die Hard 2 this Christmas on the Xbox 1 X using Plex. Both of these were Standard Definition MKV conversions from DVD, streaming from a Windows 10 X64 PC connected to ethernet, the Xbox 1 was also connected via Ethernet on a 100mb switch. This is a SD stream so there should be more than enough bandwidth.
Every 15 to 20 minutes the movie stopped and the dreaded “buffering” thing appeared. Even though Plex said it was buffering, nothing would happen no matter how long you left it and the only solution was to stop the playback and start it again.
In the end we switched to PS4 pro which managed to play the stream OK, apart from crashing just once in the middle of the film.
Next year I’m getting the damn DVD down from the loft and using that.
Hi @Moussa - is there any new updates on the Xbox One X playback buffering issue? Or even old updates as I can genuinely no longer remember what we’ve been told (maybe a closed pinned topic in the forum would be helpful here!)
It works just fine with H. 264 content. I recently changed my encode to H. 265 to harness the speed/power of my gpu when I noticed issues playing back said files. I went back to H. 264 with no playback problems. Something with HEVC direct play is the issue and needs to be solved.
I am so disappointed this issue still hasn’t been fixed. I want my XBox to be the centre of my home entertainment system and having a reliable Plex client is a necessity for that. All of my content is H. 265 files converted from blu-ray and are generally between 12-18 Mbps in bitrate. The Plex client on my 2015 Samsung TV plays these files via direct play without any buffering issues but the client on the XBox One X constantly buffers. Please fix this issue as soon as possible as I no longer have the original blu-ray (H. 264) rips. I would like to buy a new 10 Tb hard drive for my Plex server but it will not be worth doing this unless these XBox buffering issues are fixed. It’s so annoying that I can play very high quality 4K videos off of YouTube without any buffering issues whatsoever but I am unable to reliably play local high quality 1080p content.
Also I am annoyed that the status on the Plex server that shows what is being played, is no longer displaying the playback method. I want all my content to Direct Play on my XBox without any transcoding kicking in. Is there anyway to guarantee that Direct Play will always be used for XBox One X playback?
I have the exact same issue, saddening when the app worked really well in the past and now not so much. Constant buffering on movies after 20min, works after going out and restarting from last position. For a long move this process has to be repeated 4-5 times…
When this new app pushed in Oct2017 I hated it and all the bugs, besides the crap UI. I bought Roku Ultras and was happy. Now they pushed this junk to roku and it still sucks. Now they announce ad supported …
I’m gone. Emby is working so well there is no reason to keep the plex server running. When my family asks what happened I’ll tell them to get Emby.
We all knew there was a reason for category centric ordering. It’s so they can sneak in pay content with your own.
I am running Plex in a Docker on a dedicated SSD with the NIC passed through.
This issue and the Plex teams complete lack of support along with a dozen other issues are making me reevaluate if Plex is holding my setup back. I am currently evaluating Emby and unless something changes drastically in the attitude of the Plex team I will probably be making the move full time soon.
