Content of my NAS is not visible

Plex Media Server NAS & Devices
21

I uploaded the entire ZIP file. In some logs I removed my user id. I hope you can find something.
Plex Media Server Logs_2024-08-26_00-26-58.zip (4.2 MB)

22

Plex is seeing some if not all of your media:

Sep 17, 2021 23:03:02.617 [0x7fea1bc9ab38] DEBUG - Refreshing 67 IDs.
Sep 17, 2021 23:03:02.618 [0x7fea1bc9ab38] DEBUG - Refreshing metadata for 'Accident Man' (agent: com.plexapp.agents.themoviedb)

Aug 25, 2024 07:24:54.722 [140047772131072] DEBUG - Matcher: no sidecar subtitle files found for /volume1/Media/Teken Series/Super Mario Bros. Super Show/Super Mario Bros. Super Show! Volume Two/S02E24 - Little Red Riding Princess & No Way to Treat a Queenie.avi```

Sep 17, 2021 23:23:40.656 [0x7fe742b4a848] DEBUG - Looking for path match for [/volume1/video/movie/Batman & Robin (1997).avi]

but your file naming and folder structure does not follow recommended format.

I am not seeing anything obvious though

23

seeing a few things:

  1. Permissions to Photos is denied. Suggest creating a Photos shared folder and moving photos there then granting permission
Plex Media Scanner Credits.log:Jun 05, 2024 10:53:11.055 [140272139579136] ERROR - BufferingLineReader: failed to read line (error: -1)
Plex Media Server.1.log:Aug 24, 2024 23:34:53.149 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 24, 2024 23:49:53.156 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 00:04:53.162 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 00:19:53.169 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 00:34:53.171 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 00:49:53.177 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 01:04:53.373 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 01:19:53.189 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 01:34:53.194 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 01:49:53.320 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 02:04:53.219 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 02:19:53.214 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 02:34:53.215 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 02:49:53.227 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 03:04:53.236 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 03:19:53.237 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/John/Photos": Permission denied
Plex Media Server.1.log:Aug 25, 2024 03:21:16.472 [140324783614776] ERROR - Error parsing HTTP request: PRI * HTTP/2.0
Plex Media Server.1.log:Aug 25, 2024 03:34:53.243 [140324793539384] ERROR - Failed to create iterator to "/volume1/homes/Jo
  1. PMS error. Either reload (because it got damaged) -OR- upgrade (bug fix).
    Iā€™m not familiar with this problem but it will stop a lot from working ā€“ including visibility.
org.musicbrainz.agents.music.log:2024-08-21 23:04:31,826 (7faafad92808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log:HTTPError: HTTP Error 404: Not Found
org.musicbrainz.agents.music.log.1:2024-08-15 22:13:28,848 (7f5f01164808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log.1:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log.1:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log.1:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log.1:HTTPError: HTTP Error 404: Not Found
org.musicbrainz.agents.music.log.2:2024-07-13 12:00:52,491 (7fec25010808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log.2:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log.2:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log.2:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log.2:HTTPError: HTTP Error 404: Not Found
org.musicbrainz.agents.music.log.3:2024-06-14 20:23:48,212 (7fb4c16cd808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log.3:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log.3:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log.3:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log.3:HTTPError: HTTP Error 404: Not Found
org.musicbrainz.agents.music.log.4:2024-05-11 01:18:45,264 (7efc36a1b808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log.4:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log.4:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log.4:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log.4:HTTPError: HTTP Error 404: Not Found
org.musicbrainz.agents.music.log.5:2024-03-22 21:21:17,889 (7fd505c2d808) :  ERROR (networking:197) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes'
org.musicbrainz.agents.music.log.5:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 473, in error
org.musicbrainz.agents.music.log.5:  File "/volume1/@appstore/PlexMediaServer/Resources/Python/python27.zip/urllib2.py", line 556, in http_error_default
org.musicbrainz.agents.music.log.5:    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
org.musicbrainz.agents.music.log.5:HTTPError: HTTP Error 404: Not Found
Plex Media Scanner.2.log:Sep 17, 2021 23:03:06.583 [0x7fea1bc9ab38] ERROR - Error response for update: 5 (Unhandled exception).
Plex Media Scanner.2.log:Sep 17, 2021 23:03:06.914 [0x7fea1bc9ab38] ERROR - Error response for update: 5 (Unhandled exception).
Plex Media Scanner.2.log:Sep 17, 2021 23:03:07.177 [0x7fea1bc9ab38] ERROR - Error response for update: 5 (Unhandled exception).
Plex Media Scanner.2.log:Sep 17, 2021 23:03:07.526 [0x7fea1bc9ab38] ERROR - Error response for update: 5 (Unhandled exception).
Plex Media Scanner.2.log:Sep 17, 2021 23:03:07.901 [0x7fea1bc9ab38] ERROR - Error response for update: 5 (Unhandled exception).
24

I am not using my photo libery in Plex. I am using Synoloy Moments for it.

Should I try to reinstall python?

25

Thatā€™s another problem. Plex does not download Dutch subs automatically. I will open a new topic for it when this problem is solved.

26

As a workaround you can generate SRT files from your video (if you do not already have the SRT file) using FFMPEG and then naming the files according to https://support.plex.tv/articles/200471133-adding-local-subtitles-to-your-media/

27

Today the problem occurred. I uploaded new log files
Plex Media Server Logs_2024-08-28_23-13-55.zip (4.6 MB)

28

Found it.

Something came into your router (?) ā€¦ 192.168.1.1 , and it was using the old certificate. PMS bounced it for security.

That player app / whatever needs a full restart to get your current certificate which updated on 14-Aug-2024.

Aug 28, 2024 23:11:06.790 [140324783614776] WARN - [CERT] TLS connection from 192.168.1.1:58222 came in with unrecognized plex.direct SNI name ā€˜86-86-235-201.9e79b3e71b8a4b5aa60de20b5c2fb8a9.plex.directā€™; using installed plex.direct cert

29

I am looking in my Synology Router and NAS, but I canā€™t find a certificate for Plex. The only certificate in my NAS, I see is from Letā€™s Encrypt. Its my Synology name.

Do you have an idea where I need to look?

30

The person at that IP address needs to RESTART their player.
When they do that then connect to you again, they will get updated with your current certificate.

There is nothing to do other than restart the app

1 Like
31

I am the only one who is using Plex. Nobody else has access to my Synology NAS. The IP Address 192.168.1.1 is my Synology Router. You canā€™t install Plex Media Player on a Synology Router.

I am running Plex Media Server on my Synology NAS. I restarted my NAS three weeks ago. The problem occurred again on Wednesday. This problem has been going on for over 8 months now.

32

ChatGPT gave me a clear explanation. The certificate is managed by Plex itself for plex.direct domains. To solve the problem, you need to log out and log back in on all clients where you use Plex. Then the certificate will be renewed.

I have logged out and logged back in to my Plex account on my iPhone, iPad, iMac and Apple TV. Now it is a matter of waiting to see if the connection is lost or not.

I will keep you informed.

33

Iā€™ve been replaced ??? ā€¦

By a bot ???

:cry:

lol

34

Today, the problem appears on my iPhone, iPad and my iMac. My Apple TV was working fine. On Saturday I signed out and in on every device.

Shall I upload new logs?

35

Stop PMS
Start PMS
Wait 3 minutes
Stop PMS
FileStation ā†’ PlexMediaServer/AppData/Plex Media Server
right-click ā€œLogsā€ ā†’ ā€œCompress to Logs.zipā€

download the zip file and attach here

36

I follow the steps.

See attachment

Logs.zip (4.7 MB)

37

Did you found something?

38

Sorry for delay. (been sick here)

  1. access to the ā€˜homesā€™ service for your photos doesnā€™t work.
    ā€“ I would creaet a Photos shared folder and put everything there. It will work a lot better and youā€™ll have just as much control

Sep 02, 2024 23:49:25.732 [140150170925880] ERROR - [Notify] Failed to add watch for ā€œ/volume1/homes/John/Photosā€ (13: Permission denied)

  1. Your certificate looks good but I will reset it for you if you wish.
    ā€“ Youā€™ll only need to restart PMS when I do.

  2. This IP address is attemping to access using your old certificate name. Solve this by forcibly terminating that player app and then restarting so it pulls fresh certificate info. If a browser, Control+F5 / Control+R (reload) . Sometimes you must clear the Plex data from the browser (I had to recently. Old tokens & certs got stuck in Chrome)

  3. This tells me (http 403 error) your serverā€™s certificate needs to be refreshed (the local copy).

Sep 02, 2024 01:12:23.973 [140015105465144] DEBUG - [ViewStateSync/HCl#4f] HTTP requesting GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 02, 2024 01:12:24.183 [140015155514168] DEBUG - [HttpClient/HCl#4f] HTTP/1.1 (0.2s) 403 response from GET https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 02, 2024 01:12:24.183 [140015151270712] ERROR - [ViewStateSync] MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 02, 2024 01:12:24.183 [140015151270712] DEBUG - [ViewStateSync] Failed to get user tokens; aborting

ā€“ Stop Plex
ā€“ FileStation
ā€“ Navigate: PlexMediaServer/AppData/Plex Media Server/Cache
ā€“ Remove: cert-v2.p12
ā€“ Start PMS
ā€“ Give an extra 30 seconds to startup and obtain the new certificate

1 Like
39

I deleted the photos library. I donā€™t use it anymore in Plex. I use Synology Photos.

I went through the steps and after a minute the new certificate was there. I donā€™t use my web browser to use Plex. I have the Plex app running on all my devices.

Now I have to wait and see if my NAS remains visible

40

My libery is invisible again :frowning_face:

I will upload new logfiles tomorrow