Yes, The PlexMediaServer group had permissions on the folder and subfolders of the content. I uploaded a screenshot of the permissions last week. The group has read and write permissions.
That’s not a one-time warning. Everyday when I use the .synology.me address I got this message. I reclaim it again. I hope it won’t be necessary tomorrow. Then it wouldn’t be right.
Should I disable QuickConnect to solve / test the problem?
I would keep it if you want Synology Desktop access.
To keep access to PMS, the recommended way
Now, in any browser, open `https://app.plex.tv`` and go to your PMS that way.
The connection goes direct to PMS → Your server. It doesn’t get routed through a third party (Synology)
I did that 5 years ago when I bought my Synology Router. I opened port 32400. Otherwise I can’t use Plex outside my network if I don’t open this port
Point a browser at https://192.168.1.248:32400/identity. You should see a line of XML. The line should contain claimed="0" or claimed="1". Which appears?
Look at the list of Authorized Devices for your account and sort for servers. If any old, duplicate, etc. servers are listed, then delete them. Do not delete your current server. Doing so would unclaim it.
Now point a browser at https://192.168.1.248:32400/web (direct to Plex Media Server, not using QuickConnect).
Can you login and access server settings (Network, Transcoder, Scheduled Tasks, etc.)?
You may see the “not hosted at Plex” message. That is OK. It just means you’re accessing the server directly, not via app.plex.tv.
It shows claimed=“1”.
I see some devices from 3 years ago. They have the same name. That could be right because about 3 years ago I reinstalled my iMac. I deleted the old devices.
I can see all settings like network when I use https://192.168.1.248:32400/web.
I hope it’s fixed now that I’ve removed the old servers. That might explain why the connection is dropping.
I will let you know.
The content is not visible on https://app.plex.tv/desktop/#!/ and the Plex Media Player App on my iMac.
The content is visible on the:
1.https://192.168.1.248:32400/web address
2.The .synology.me address
3.Apple TV
4.iPhone
5.iPad
That’s an improvement. Normally the content is not visible on all my devices, until I stop en start Plex from The Package Center.
Now the content is not visible via .https://192.168.1.248:32400/web and de .synology.me address. 5 minutes ago the content was visible
Are you able to login to the plex server using the 192.168 address?
Can you reach server settings (network, transcoder, etc.) using the 192.168 address?
If so, go to Settings → Troubleshooting and pull a set of log files.
I can log in but I don’t see my content. No can’t reach the settings. My NAS is not visible until I stop Plex in Package Center and start it again.
I uploaded new log files
Plex Media Server Logs_2024-09-25_23-15-26.zip (4.4 MB)
Thanks for the log files.
Some things to try:
Logging in to Plex using Plex Web
Do not use the synology.me hostname to login to Plex (you can still use it to login to DSM).
Use either the NAS IP address, https://192.168.1.248:32400/web, or the hosted version of Plex Web, https://app.plex.tv/desktop
This is just to minimize the number of variables while troubleshooting.
DNS Settings
There are some “host is unreachable” errors when Plex is trying to reach a plex.direct address.
Do you have a Pihole or similar ad blocker running? Are you running your own DNS server?
How is DNS configured on the Synology? If possible, please set it to use a public DNS server such as 1.1.1.1 (Cloudflare); 8.8.8.8 (Google), or 9.9.9.9 (Quad9).
Certificate Refresh
There are multiple 403 errors in the log files when Plex is syncing view state.
Please try the following:
In Account Settings, disable Sync My Watch State and Ratings (for troubleshooting purposes).
Then perform the certificate refresh procedure @ChuckPa outlined earlier:
PlexMediaServer/AppData/Plex Media Server/Cachecert-v2.p12Now let Plex Media Server run for awhile. See if you still have trouble accessing it.
Yes I am using pi-hole. My Synology Router is given the IP Address of pi-hole to the clients as DNS server. I don’t see anything from Plex blocking it. For test purposes I will use 8.8.8.8.
The option “Sync My Watch State and Ratings” was disabled.
I refreshed the certificate. Let’s see what the result is
It didn’t help. The content was no longer visible. I used 8.8.8.8 as DNS server. The problem is not caused by pi-hole The content was not visible on https://192.168.1.248:32400/web and https://app.plex.tv/desktop. I refreshed the certificate.
I have uploaded new log files.
Plex Media Server Logs_2024-10-01_23-47-43.zip (3.5 MB)
Just want to point out that I wouldn’t be surprised if naming is part of your problem
Sep 25, 2024 07:45:37.558 [140415626693432] DEBUG - Looking for path match for [/volume1/Media/TV Series/Power Rangers/Season 12 Dino Thunder/PRDT - s12e16 - Burning at Both Ends.avi]
This?
or using: Power Rangers DinoThunder (TV Series 2004) - IMDb
[chuck@lizum Power Rangers Dino Thunder.2007]$ ls -la
total 108
drwxr-xr-x 14 chuck chuck 4096 Oct 1 18:38 ./
drwxr-xr-x 984 chuck chuck 32768 Oct 1 18:36 ../
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 01/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 02/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 03/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 04/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 05/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 06/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:36 Season 07/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 Season 08/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 Season 09/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 Season 10/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 Season 11/
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 Season 12/
[chuck@lizum Power Rangers Dino Thunder.2008]$ ls -la *12
total 88
drwxr-xr-x 2 chuck chuck 4096 Oct 1 18:38 ./
drwxr-xr-x 14 chuck chuck 4096 Oct 1 18:38 ../
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E01.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E02.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E03.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E04.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E05.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E06.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E07.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E08.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E09.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E10.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E11.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E12.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E13.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E14.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E15.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E16.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E17.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E18.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E19.mkv
-rw-r--r-- 1 chuck chuck 298 Oct 1 18:38 Power Rangers Dino Thunder - S12E20.mkv
[chuck@lizum Power Rangers Dino Thunder.2009]$
Hmm I see that I did not use the app Filebot the rename the files for Power Rangers Dino Thunder. The app renames the files looking at TheMovieDB.
How did you know the naming convention of Power Ranger Dino Thunder? I don’t have the option for IMDb on the app.
Shall I rename the files and test it?
Plex Documentation → Your Media
→ Naming & Organizing Your TV Show Files
→ Naming & Organizing Your Movie Files
Plex uses sXXeYY naming convention for TV show episodes. You should name your files accordingly (as shown in ChuckPa’s post above).
See Movie files not showing up in random pattern - #7 by ChuckPa and Plex / Kodi / Emby / Jellyfin Naming Schemes - FileBot for additional info.
Plex uses episode ordering from either TMDB (aired) or TVDB (aired/dvd/absolute/alternates). To choose the desired episode order, edit the show (pencil icon) → Advanced → Episode ordering.
I changed the naming of Power Rangers Dino Thunder 2 days ago as described in the explanation. So far everything works fine.
I am going on vacation and will be back in 2 weeks. When I am back I will give you an update.
I am back. The content still drops.
I have uploaded new log files
Could it be because I also use Plex Media Server on my iMac. The reason I installed Plex Media Server on my iMac is to stream videos from YouTube to my Apple TV using the Plex App.
Could this conflict with my Synology NAS?
Sorry I didn’t see this until now.
Your logs have HTTP 403 error
Oct 21, 2024 23:37:16.868 [140175357799224] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
403 = Forbidden.
Telling me it’s an access permission (token) problem.
Your DiskStation has been removed from the Plex account (I see this)
Your certificate is valid and error free.
Are you using a client which needs to perhaps sign out & back in? (old token / cert cached?)
Wrong account ?
PS: Are you sure the Mac (PMS should run as your username on MacOS), can actually see the files?
We have taken some steps to resolve this message. Unfortunately it still comes back.
No I don’t log out and back in.
I am using one account.
I use my Plex account to log into PMS on my mac. You do not have an option to log in with your local account on my iMac.
