Conversion failed playback error when subtitles are over (usually at the end)

Plex Players Smart TVs
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42

@markus101 it’s been about a month since any commentary from Plex.

Any updates?

3 Likes
43

Same issue. Plex team - when’s a fix coming through?

44

Any updates? Plex team?

45

Any feedback guys? Do you know this “bug”?
Are you working on it?
Ppl are struggling here for months now on this …
@elan @gbooker02 @chris_decker08

Thank you for your great work anyways!

3 Likes
46

No update other than resolving the crashes of Plex Media Server on MacOS when this transcoder crash occurs. This will reduce the impact of the problem. The actual transcoder crash is still to be resolved

For the PMS crashes on MacOS - I have a development build that I am having a few users try out

5 Likes
47

I am attempting to track this down as we speak. I am HOPING (but not guaranteeing) that it will be resolved in time for 1.32.7.

14 Likes
48

Just to show that you guys are really working on the issue and are giving updates is great. thank you very much!

2 Likes
49

Thanks for clarification Plex team, hope you find a quick solution.

1 Like
50

Thank you so much for confirming that its being worked on! <3

51

I just found this thread because I have the same problem and had opened a thread myself (https://forums.plex.tv/t/problems-with-direct-play-when-using-subtitles-on-a-variety-of-devices/). I was able to narrow down the problem to the extent that this problem occurred between version “1.32.1.6999-91e1e2e2c” and “1.32.2.7100-248a2daf0”.

1 Like
52

Indeed, I am using 1.32.1.6999 at the moment and the error has stopped happening. I have noticed that in this version, the very last subtitle does not display, which may be a precursor to this problem and may be related.

53

The last (srt) subtitle not being displayed is yet another bug that has been around for quite some time now. There are some ‘workarounds’ available in different topics.

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@chris_decker08 Any chance that the fix for this bug will also fix the similar error that happens after seeking (see here for details)?

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I have a development build available that I will make available to a number of users willing to try it and confirm if it fixes the problem of the transcoder crashing when subtitles are used.

Let me know the platform/binary needed if you are happy to try it

3 Likes
56

I’m ready to test it! I need a windows x64 version to do this.
Thank you!

57

I sent you a link for 1.32.7.7407

1 Like
58

Yes please, if testing is needed. Windows x64

59

I would also like to test it. I need an “amd64” Ubuntu image.

60

Happy to test on win64

61

If i can be part of this test. I use synology DRM 6.2 x64