I have both a HDHomeRun Quattro and a Duo. I wanted to compare them, so I unplugged the Duo and plugged in the Quattro to the same internet/antenna connections. The result is that I now get this error (Could not tune channel. Please check your tuner or antenna) on the Duo but not the Quattro.
WTF? Now I can’t use the Duo at all. Is there any solution to this?
Reading back on this thread, it appears that it is caused by switching devices: once you do so, the old device stops working in Plex. Something in Plex is blocking the prior device’s proper use – even though it recognizes the device and can pull the channels.
I have to say, I was considering the lifetime membership, but the lack of support has led me to conclude that doing so would be a mistake. From prior posts, I know I’m not alone here. Hopefully, Plex figures out the economics of providing this product and support, as without it there is little use.
I switched to another partition with a different Linux distro on it and created a new server. This new server recognized the Duo (the first device connected).
So it appears that the workaround for whatever flaw is causing this problem in PMS is to completely uninstall and reinstall.
I encountered exact same issue on latest Plex version. Everything looks good, but just always get the 5000 error when playing. I have lots of movies/tvs on current plex, if reinstall would cost lots of time. Damn support…
I just updated to 1.18.9.2578 on my Synology NAS and still having the problem. A couple of months ago, Plex wouldn’t even recognize my tuner. Now it recognizes it almost immediately, but after setup, it cannot tune any channels. The tuner is working fine and I can watch tv on my phone without issues. I tried adding a second Plex server on my Mac to see if it was a NAS issue, and that did nothing either. When trying to use Plex on my phone and do live streaming, I get the infamous 5000 error, but with a note stating that the DVR failed.
So either the Plex DVR feature is complete crap, or the support for the Antennas Direct Clearstream is a lie. I tried contacting AD, and they were no help at all. As long as their app works (which it does), it’s not their problem.
My next step is to just rip out the antenna. I only get around 14 channels and if I lose my internet, I can just read a book.
Looks like my dreams of PLEX being the perfect solution as a home media server are very quickly falling apart! Spent big $360 here in shittsville (Australia) on a HDHomeRun HDHR5-4DT because that’s pretty much the only DVB-T device PLEX supports. Channels scanned OK, only to find there is more money people want for XML EPG… I’m thinking WTF since all tuners we use get the guide OTA (over the air which works great) anyway so $160 for Plex Pass, $360 for HDHomeRun now more for a TV guide!
At this point I was still thinking, if you spend the money it will be close to perfect (bit like Apple was). NO! setup HDHomerun in Plex, scans the channels but never plays them. HDHomeRun app on Mac loads in 1 second. Oh PLEX please take me back to Kodi / TVMosaic on my Synology 1813+ and give me a refund for all!
I’m in Melbourne and have been using a HDHomeRun with my Plex Server for a few years now, without any major issues. If you could provide some more details, we might be able to help
thanks for the response.
Resolved the issue by wiping the SHIELD and starting again (4th time). There is still the waiting for each live channel to buffer before it plays - HDHomeRun loads instantly so my guess is PMS must buffer the stream first. Any advice on adjusting this would be appreciated.
I’ll wipe the SHIELD once more tomorrow (Plex used up the 128GB external USB for metadata so got a SanDisk 128GB Extreme PRO USB 3.1) - hopefully it will improve the responsiveness and be enough storage for the metadata.
What are you using as your server? I use an Intel NUC running Ubuntu, then use the Shield as the client mostly. It can take up to 5-6 seconds for me to see playback of Live TV start, but then it’s fine.
I’ve not tried using the Shield directly as both the server and client at once though
Thats probably a better option. I use the 2017 SHIELD as both server and client, it seems PLEX and nVidia have worked together to optimise PMS/Shield <> and it works surprisingly well but I wouldn’t expect too much from it like 4K transcoding.
I did look into a proper PLEX server but I’m trying to reduce technology in the house and unless you go proper server spec CPU/GPU it still can’t transcode 10bit 4k let alone a few at the same time.
Ive tried to give the SHIELD the best chance (4gig trunk from the NAS, all gigabit LAN, SanDisk 128GB Extreme PRO USB 3.1 which is meant to be one of the fastest USB’s at the moment) but underestimated the metadata storage requirements for a 20TB library (movies/TV/music).
You don’t need something crazy. My little Intel NUC transcodes 10bit 4K HEVC without breaking a sweat, several of them at a time, in fact, thanks to hardware transcoding.
I just looked at the Plex official server guidelines here
The Guideline
Very roughly speaking, for a single full-transcode of a video, the following PassMark score requirements are a good guideline for the following average source file:
That’s for software transcoding. With HW transcoding, it’s significantly less.
From the same article:
You may realize that your potential usage is going to require a really powerful processor. In some cases, processors simply don’t even exist that would be powerful enough to realistically do what you want (say, simultaneous transcoding of multiple 10-bit HEVC source files). This is typically where hardware acceleration comes into play.
With a compatible processor, Plex Pass subscribers can take advantage of hardware-accelerated streaming, which typically allows for the handling of content that the CPU might not be able to handle itself just with regular software transcoding. It can also be more power-efficient.
after a year of it working i get the error 5000
[HDHomeRun CONNECT DUO 1064782C] latest firmware version
updated plex to the latest and i still get the error
reverted to an april release and i get the same error
installed the HD home run app on my iphone and i am able to see and hear multiple channels
