Custom Posters Have Changed & New Ones Are Not Showing Up

General Discussions
1

Version 1.19.1.2645

So something strange has happened in the last few weeks.

The first thing is that when I drop custom poster files into a movie folders - they no longer populate in the posters window on any of my plex interfaces (web, desktop, mobile). I instead have to use the “choose an image” file - navigate to my server, and select the file manually.

Then, this evening and for reasons I cannot understand, a bunch of my custom posters were no longer being used. I have gone back in and started to change them and noticed that some of the posters still show up in the poster browser, others i had to use the choose an image with. Even stranger, some of my films still have the custom posters i set some time ago.

Here are my logs: https://filebin.net/kvd3986qkrwisjzf

Any thoughts? I have cleaned the bundles and optimized the db but that did not resolve the issue.

2

TheMovieDB have been purging masses of posters from their site.
If you refresh metadata, you lose those old posters from your library.

All you can do is to either

  • wait if they are eventually are getting re-uploaded and then Refresh again
  • activate the additional sources Cinematerial and/or fanart.tv under Agents and refresh again
3

cool thanks … that makes sense for the stuff i’m grabbing online. i’ve got fanart going too already :slight_smile: - but what about the posters i’m storing locally? I have many movies with poster files (aka poster.jpg, poster-1.jpg,poster-2.jpg) and those have not been populating anymore. If i get a new movie and drop a poster file in - it’s not showing up in the browser.

4

Have you made sure that you did not disable the ‘Local Media Assets’ agent?
Under both
Settings - Server - Agents - Movies - Plex Movie
and
Settings - Server - Agents - Movies - TheMovieDB

5

Both are still enabled - i disabled them and re-enabled them both and then refreshed the library but still no luck. I also cleaned bundles and optimized again. :frowning:

6

one other note - this is not happening with my TV library. Just thought that information might be relevant.

7

so as an update - i still can’t figure out what’s exactly going on - i went in and refreshed my entire library - that didn’t fix the problem - just made it more confusing. Some of the movies in my library are showing the customer poster i assigned, others are showing the default poster but when i go to the poster browser i see the custom poster, and still others don’t even show the custom poster in the browser.

Completely stumped here.

8

Of those that don’t show the custom poster, what does it say in the guid= in their Plex XML info ?

9

here’s an XML for interview with a vampire…https://filebin.net/ny0ux8bi5jfhxqb0/71?t=vlbcwugn

is there anyway to batch change them? Like tell plex somehow - if you see a poster.png or poster.jpg file in the directory - use that as the cover? Otherwise, it looks like i have to go back through all of my movies and manually change a bunch of them! :frowning:

10

com.plexapp.agents.imdb://tt0110148?lang=en would have been sufficient.

It tells us that this movie was matched with the ‘Plex Movie’ agent.
I assumed that a few of your movies were matched with a different agent, so you needed to verify that the ‘Local Media Assets’ are activated everywhere.

The only way to reset the poster selection (that I know of) is to Plex Dance.
But that of course will also reset the ‘Added at’ date.

11

Gotcha - i saw several different keys for GUID with different information so i thought it best to just post the entire xml.

Local Media Assets is checked in every one of the sections for both TV and Movies. I had subsequently refreshed the metadata for the entire library so i’m surprised it’s still not working for a few places. I’m guessing there isn’t any way to automatically change the posters to display one i have stored locally?

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Unfortunately not.

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