Downloads on iPad stuck queued state

[thenaterator]

This issue is still present for me in beta 2025.21.0 (1172) on iPadOS. Turning off “wifi only”, canceling existing downloads, re-downloading, changing to “original” quality, changing to “high” quality, etc. do not fix the issue – the items simply remain in Queued Items. I’d be glad to provide any logging and/or debug information from the iPadOS and/or PMS Linux perspective if needed. Thanks!

EDIT: After some troubleshooting on the PMS Linux 1.41.9.9961 side, I observed this in the logs:

Jul 18, 2025 06:24:48.571 [140623666383672] Warning — [Req#43165] Low disk space: 54.78GB source file, 31.28GB capacity, 31.25GB available on “/tmp/plex/transcode/Transcode/Downloads/9”

It turns out that even though I had Original quality set, Plex still needed to transcode the video to a format that works on iPadOS. It tries to do this in the default temporary path it uses on Linux, which seems to be /tmp/plex/transcode. Many Linux distros these days, including mine, mount /tmp as a tmpfs, which places /tmp in RAM. Naturally it is somewhat space-limited (in my case 32GB).

I was able to resolve this by updating where Plex does its transcoding work (Plex Web > Media Server > Settings > Transcoder > Transcoder temporary directory) to a path with much more space available. Right when I saved this setting, I noticed the transcoding begin and the iPadOS Plex > Downloads > In Progress section showed the transcoding status of the media item in question under Queued Items.

This is not necessarily the solution to every instance of this issue, but I figured it would be helpful to provide what worked in my particular scenario.

[blackmathdavey]

I’ve tried everything recommended in the forums: changing DNS settings in my router, changing my transcode directory, High/Medium/Low/Original, Wifi only on/off etc. Finally got it fixed on my end, I had missed a server settings note, hopefully this helps someone else get their downloads working.

My setup is Plex through a Cloudlfare tunnel pointed to my domain. My Network > Client Network is set to IPv4 and IPv6 and I have my domain in Network > Custom server access URLs. I originally did not have a port listed in my Custom server access URL and downloads were working fine until two months ago, until today I noticed the note “IPv6 addresses must specify a port” so I added it https://plex.mydomain.net:443. Then reset the cache in each client via Settings > Advanced > Reset Cache. Downloading worked for two of my three iOS devices. On my the third device deleting and reinstalling the app got downloads working again.

I’m sure most people didn’t miss the port requirement, but make sure if you have IPv6 as an option and are also using a custom server access url you specify a port and reset your clients.

[jackwilsdon]

Adding :443 also fixed it for me, thank you!