DSM 7.2.2-72806 Update 2 made my MediaServer unavailable

Plex Media Server NAS & Devices
1

Just updated to DSM 7.2.2-72806 Update 2 and now Plex MediaServer “is currently unavailable.” What did the update to DSM do to my NAS? I can still see all my stuff when I log into MediaServer, but on my TVs I get a yellow warning sign.

2
3

Thanks for the fast response. I follow you as far as Number 5. I’ve never dealt with the SPK before. I’m using a Synology DS1621+ and my CPU is an AMD Ryzen V1500B. I’m guessing that I should choose Intel/AMD 64 (Is that correct?). Number 7: “Package Center and perform a Manual Install in the same manner as previously done for all other Plex SPK files.” I’m not sure what to do here since I’ve never dealt with installations of SPK files.

4

https://downloads.plex.tv

You will want to select the DSM 7.2.2+ menu choice (left side)

When you click “Choose Package”, Intel/AMD 64 bit.

This will give you a SPK file with the dsm72 identifier in it.

This is what you will “Manual Install” in Package Center

5

OK, I got the download. One more question, Fordguy61 said 1) stop plex, 2) uninstall Plex, 3) perform DSM7.x → 7.2.2 upgrade then 7) manually install Plex SPK file. Since I installed the DSM 7.2.2-72806 Update 2 installation already, I just want to make sure that I do uninstall Plex and then install PlexMediaServer-1.41.3.9314-a0bfb8370-x86_64_DSM72

6

when you uninstall PMS,

If you get the menu choice (some don’t), UNINSTALL ONLY (first radio button)
The default condition is to uninstall only (no damage to the server instance)

if you know your PMS version is LOWER than what you’re installing, you can simply install without uninstalling first (It will update itself)

The uninstall is only needed if the versions match

7

Here’s what I have. So if I understand you, I will have to do the uninstall.

plex
plex704×488 27.2 KB

8

I just noticed the download has this designation:
PlexMediaServer-1.41.3.9314

Package Center says I have: 1.40.5.8921-7000

So I can install the download without uninstalling my existing Plex?

9

Yes, you can install on top of what you have

your filename should also have dsm72 in the file name

10

Thanks ChuckPa. It worked beautifully.

11

Sadly, this didn’t work for me.

I uninstalled plex media server (selected the first option), then installed the latest from here - https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology-dsm72. (ARMv8)

When I try to run plex, it immediately stops. No explanation.

I have DSM 7.2.2-72806 Update 2 running on DS418j. CPI Realtek RTD1293 SoC.

It states I have installed Plex Version 1.41.3.9314-72009314

Any idea what is going wrong? Is there a place I can check the logs?

Any help would be appreciated!

12

@michael_6823

  • Login to DSM
  • Using File Station, navigate to the Plex Data Folder (/PlexMediaServer/AppData/Plex Media Server)
  • Right click on the Logs directory and choose Compress to Logs.zip
  • Attach the zip file to the thread (drag into the compose window, it will upload at the cursor location).
13

Thanks Ford for showing me the logs location!

Looking at the Startup Crash.log, somehow the file preferences.xml got corrupted. Specifically, the last few characters of the file were clipped, resulting in invalid XML.

There was a tmp file in the same folder called, Preferences.xml.tmp.b81d500c-e206-413e-b96b-a61030626e78. I opened that, added the 5 missing characters to the end of the file, restarted the server, and now it states it is running DB Migrations.

Thank you so much for the prompt response! Will see if that does the trick after the DB Migrations are complete.

14

Sorry to chime in to this but I have the exact problem as michael_6823. May I please also attach my zip file?

15

Of course.

16

Thank you!
Logs (1).zip (2.5 MB)

17

My main issue is that once I am able to launch Plex from My DSM, whenever I try to claim my server, it fails.

18

Check your DNS configuration. It can’t resolve Plex.tv

ec 30, 2024 12:57:54.731 [140006205225784] DEBUG - Request: [192.168.1.17:52907 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxu_-ZxL (3 live) #db GZIP
Dec 30, 2024 12:57:54.731 [140006205225784] DEBUG - [Req#db/HCl#24f2] HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxu_-ZxL
Dec 30, 2024 12:57:59.738 [140006303730488] WARN - [HttpClient/HCl#24f2] HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxu_-ZxL (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Dec 30, 2024 12:57:59.738 [140006205225784] DEBUG - [Req#db] MyPlex: Did token exchange for claim (returnCode: -6)
Dec 30, 2024 12:57:59.738 [140006205225784] DEBUG - [Req#db] MyPlex: Got a token poked, let's act on it.
Dec 30, 2024 12:57:59.739 [140006205225784] DEBUG - [Req#db/HCl#24f3] HTTP requesting GET https://plex.tv/api/```
19

Thank you so very much!

20

I am having the same issue, though likely for a different reason.
My configuration:
Synology DSM: 7.2.2-72806 Update 2
PMS version: 1.41.2.9314-72009314

Issue:
I try to run PMS from Package Center. After about 10 seconds PMS stops displaying “Manually Stopped”.

PMS log (log attached) shows:
Jan 22, 2025 13:40:26.308 [140144431323792] ERROR - SQLITE3:0x80000001, 11, database corruption at line 91363 of [a29f994989]
Jan 22, 2025 13:40:26.308 [140144431323792] ERROR - SQLITE3:0x80000001, 11, statement aborts at 3: [SELECT id, extra_data FROM metadata_items WHERE extra_data IS NOT NULL] database disk image is malformed
Jan 22, 2025 13:40:26.308 [140144431323792] ERROR - Exception inside transaction (inside=1) (/home/runner/actions-runner/_work/plex-media-server/plex-media-server/Library/DatabaseMigrations.cpp:342): sqlite3_statement_backend::loadRS: database disk image is malformed
Plex Media Server.zip (1.7 KB)

Thanks in advance for your help!