DSM 7.2 lost all settings, posters, collections etc

Plex Media Server NAS & Devices
1

Server Version#: Version 1.41.7.9799

I have upgraded to DSM 7.2 and Plex is working however it is not recovering all my settings and libraries. There seem to be 2 folders on my NAS now, Plex and PlexMediaServer.

I have updated the rights of internal user PlexMediaServer, however this does not work.

Is there a solution to get back to my old settings and libraries, collections, posters etc?

Add; for some reason it does recognize my username and pincode as well as my daughters, however friends no longer seem to have access, that list is empty.

Thank you kindly for any help,

2

You updated from DSM 6 to DSM 7, correct?

Are the database files still present in
/Plex/Library/Application Support/Plex Media Server/Plug-in Support/Databases?

If no, stop and reply back to this thread.

If yes, then your old server is still present in the /Plex shared folder.

You need to uninstall, then re-install PMS.

First, uninstall Plex Media Server. Choose Erase all of Plex Media Server from this system. This will remove the Plex Media Server using the /PlexMediaServer shared folder. It will not touch the files in /Plex or your media files.

With File Station, make sure /PlexMediaServer is completely empty.

Now re-install Plex Media Server following FAQ 27 - Migrating an existing PMS from DSM 6 to DSM 7.

When setting user PlexMediaServer permissions to /Plex, be sure to check the box to “Apply to this folder, subfolders, and files.”

The install process will migrate the data from /Plex to /PlexMediaServer.

If successful, /Plex will be empty except for a migration.log file.

Use Plex Web to access the server via its IP address, http://syno_ip_address:32400/web. You should be able to login, claim the server, and access server settings, your library, etc.

4

Alright, I followed every step and while it still gave an error on the migration screen in package center, I have it running again and it all my libraries are back and all the shared users are back.

I don’t know why it gave the migration error on 1 library but thank you very much for your help!

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.