Bumping. I rescanned my HDHomerun Prime yesterday and without the ability to fix channel matching, I am currently stuck with SD broadcasts for Fox NFL games due to a channel mapping issue that would normally be easy to fix.
SD broadcasts of NFL games are basically unwatchable as the broadcast is crudely chopped from 16:9 to 4:3. Please fix soon!
Yeah it’s sad when the employee that’s actually working on it won’t respond to the community , so you go to the higher up and he doesn’t want to respond to the community either. I’ve become accustomed to this with Plex so it’s nothing new but a little frustrating… but I’m still patient haha.
For the record, again, I signed up for a lifetime pass 24 hours before the update that broke this. I reached out to the billing dept, and asked what I need to do to get a refund, and brought up that I wouldn’t want a refund if I could at least get some sort of confirmation that someone on the dev side of things could at least acknowledge this forum thread. (Not even necessarily caring about an ETA, but just that someone knows there is an actual problem).
They said that Dave’s update from a month and a half ago meant that they were looking at it. Didn’t get any further information beyond that, other than offering me a refund.
I always thought the lifetime pass was unsustainable as a business model. But in terms of Plex I don’t think it is, their plan is to get as many people to pay that no matter the stability. Don’t get me wrong some things are great, some things are perfect but the support and stability is not there when things break. It’s a charge the one time fee and run type of business instead of a monthly fee and great support type of business model in my opinion. Yes they offer monthly options but try to push the lifetime pass by offering specials.
I would agree. My gripe is forum based support. If I’m a lifetime pass holder, or even a high-tier paying customer, there should be a ticketing system.
I would be willing to pay the monthly forever knowing i could have someone to directly talk to about code, bugs, etc.
Forums are just noise. 100 posts, 10 that may matter, and 3 that get seen. Zero accountability for either side to respond with relevant information. Open invite for anyone to provide irrelevant information. I get it, they want to weed out lazy people that can’t read docs. When there is a problem though, it’s just not an efficient way to solve a breakage.
It also has TV Anywhere support, so when cablecard dies, it will be the only way to handle cable TV channels because Plex isn’t interested in supporting it.