ERR_CONNECTION_REFUSED with Qnap Plex Media server

Plex Media Server NAS & Devices
1

Hi there

I having this connection problem. I have changed router and NAS because of a lightning strike.
New Router is D-link DIR-855L, Qnap 459 pro+
The router should the portforward with 32400, how ever I cant connect via. canyouseeme.org.

I have 0 firewall on, Windows is all shutdown. The ports in windows have also been manually opened.

Plex media server does not even start up, but is refused.
I have tried a factory reset of both router and NAS. installed Plex several times, but still same problem.

Anyone have any ideas? I have searched the forum, but can’t find a topic with same NAS question.

BR
Tvile

2

Where is your Plex server hosted?

I’m assuming it’s on the QNAP because of where you posted but Windows has nothing to do with it and makes it confusing.

You state the server doesn’t even start. What does Resource Monitor -> Processes show? Do you see and “Plex” processes ?

To check the other boxes,

  1. You can access the QNAP easily
  2. The QNAP can get to the internet
  3. You downloaded and installed Plex Media Server from www.plex.tv/downloads
3

Hi there

Correct plex is installed on the NAS.
I have the newest plex media server downloaded, and installed, however it dosent run, and as I try to entre the start page http://xxx.xxx.x.xxx/32400 I am refused.

4

Sry, no its not running so it active under processes.

5

It’s normal to not connect if the server isn’t running. That’s how browsers work.

As for it not running, I’m concerned.

I would like you to download the QPKG from here (a package one of the Ninjas wrote)

It creates a share for PMS which you can then see in FileStation.

Once you have that, You can navigate down into Library / Plex Media Server

Right click the Logs directory and create a ZIP file of it.

It will write the file there for you.

Please upload the ZIP here and I will see what’s happening.

We will know if PMS is starting or the problem is elsewhere

6

Hallo again

I’ll try this once I am at home again after work. I can start PLEX via MyQnap Cloud.

I have however downloaded the software, and in Filestation I now have a folder called PLEX with a subfolder called TMP, this is now empty.

7

You can’t use MyQnap Cloud during initial setup. PC and QNAP need to be on same LAN at that time.

8

Hi there

So now its installed
It made a folder called Plex, with tmp as subfolder.

I tried to run Plex again, same resolut, and where do I get to that ZIP file?

Capture
Capture.JPG264×527 19.6 KB

This i s the screenshot from Filestation.

9

These programs are running

Capture2
Capture21006×497 45.3 KB

10

Not sure what I did right this time, I started all over. Reset booted the NAS, and now it works…

Thx for your replies on this matter

Tvile

11

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.