Error login LG webOS 4 and LG netCast

As it’s been mentioned by my colleagues we do not actively support the TV app on the devices listed as unsupported, including the latest full HD devices. That said, in this particular case, the app should have not stopped working like it did here and while the error message that is displayed is the same as the issue that affected devices that do not support TLS 1.2 the underlying cause was different.

We discovered that an endpoint that this app uses was returning an error that was causing the app to be unable to connect to our services, we’ve since corrected that and the app is able to connect once again.

Thanks for reporting this issue and apologies for the trouble it has caused.

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