I will add that another TV in the kitchen works fine (newer version of WEBOS but 720p)
So is there some security difference then between WebOS3 on 4k and WebOS3 on FHD?
What is the relation between security and resolution !!!
Do i have to replace my 3 webos 3.8 TVs that are working totally fine with new ones but 4K just to run plex !!
What the hell am i doing with 4k in kitchen and kids room !
The app was working very fine until i signed out and i tried to sign in, which means there is no hardware or software limits rather than your own ridiculous filter…
I just tried from my parents home, I provided the address and port manually, acquired it by phone, and it works. It is far from convenient, but at least possible. Anyway, no more Plex for my parents…
The end of the support is understood, but what sense does it make to disable the access of these devices just for the resolution. Devices with 4k resolution have the same WebOS as those with 1080 or 720 resolution, the only difference is the codec
Directly the manufacturer says that it supports tls 1.2 in all versions of web os, so because the excuse is security not to enable the service on all televisions that support this protocol
Please See: http://webostv.developer.lge.com/discover/specifications/web-engine/
search for ‘Supported TLS/SSL Version’ into the page
Security I get- but the 4k thing… not so much. Let’s hope the forum being filled with us whining may help focus on the issue. As said above some of us just have a small HD tv in other rooms so it’s not just a small portion of people with small Tv’s in living room.
(When i say “filled” I don’t mean spammed - just legit reports of people with the issue)
How we can even trust that if i payed extra money for roku or other stick , that plex don’t cut the support to it out of nowhere like they did with non-UHD TVs !!
We are not talking about aging old TVs , it’s new recent fully working tvs that are manufactured months ago, and be bought on the basis of that it will support plex
First of all, I have been very satisfied with your service so far, BUT…
This statement is not new, it was there since December 2019 but we could use our FHD TV sets with the same app.
Could you please share details about this changing?
-
What and why changed on your server side?
I don’t think it’s about resolution because you still have other platforms and apps with lower resolutions. (maybe it is more about a business deal with manufacturers or/and providers) -
Why was no announcement about this change? We are your loyal customers, do you think aren’t we worth it?
(Your TLS communication did not mention and that change did not kill the service for FHD, only Netcast devices affected (in LG line) but after 20 days you cut FHD service without any prior warning - this can even be understood as intentional deception.)
In the hope of an official explanation,
Regards
PS: Do you have any uservoice forum? I think sometime the customer or user knows what they need.
3 Likes
seven days from the last response from the plex team.
When will the solution to continue using the system?
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We are all in the same boat here.
I’ve been looking into this issue in my own post here: https://forums.plex.tv/t/lg-28tn515s-plex-is-not-reachable, but without knowing the exactly reason that plex has pulled the plug it’s very hard or impossible to know if it is possible to find a suitable resolution.
Доброго времени суток!
Я тоже имею 2 телевизора, которые вы только что мне отрубили, хорошо что не успел купить подписку. Ужасный ход.
Please FIX THIS ISSUE.
Its a huge mistake to kick out of support this amount of users.
Thanks.
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I think users are getting 2 issues mixed up. Connecting to plex.tv to authenticate your account and connecting to your server.
Plex recently stopped supporting devices that don’t use TLS 1.2 or higher for secure communications. If you have a TV that supports TLS 1.2, it should still work, even older TVs. You can test this by signing out of the app and back in. If you don’t get the link code to link to your account, your TV doesn’t support TLS 1.2 and there is no way to run the app anymore since we cannot authenticate your account. These TV’s will likely be running v1.x or v2.x of the Plex app.
If you have an non 4K TV and running v3.x of the Plex app and you do get the link code then the app was able to authenticate your account and the issue is creating a secured connection to your server. This can no longer be done. On the screen where it says it cannot connect to your server, go into the settings and change the option to allow insecure connections. Make sure your PMS is not set to require a secure connection. If it is, change it to preferred and restart PMS.
If that still doesn’t work, then there is some other network issue preventing the TV from seeing your server. I believe the app also has an option to manually connect to your server. Try setting that.
To be clear, support of the Plex app on non-4k TVs was dropped a long time ago. https://support.plex.tv/articles/204080173-which-smart-tv-models-are-supported/.
The above app is working perfectly until October 20. Some change was made to their authentication service since when checking, my TV accepts TLS 1.2 and is enabled.
Excuse me but I don’t think that from one moment to another something that was working perfectly will fail for no apparent reason.
I have the same network, the same server configuration, the TV that I had before October 20 and even the same application on the TV (I have already restored the factory and reinstalled Plex)
Is that error behavior explainable from one moment to the next and at the same time as many other users?
If the problem is in the network, the TV or the server, the XPlay application would not work either.
Why a third party application can authenticate and see the servers and content and the official one from Plex does not work?
Is it logical for you?
It has nothing to do with the content, but more with the hardware and software. A TV that can support 4K will have newer hardware and software. Non-4K TVs usually have low end hardware and older software. That’s why these devices are not supported. For example, LG Netcast devices mentioned in the title for this OP. LG stopped using Netcast in models starting in 2014 and they never updated the firmware.
It may be possible for newer non-4K TVs to have newer software, but their hardware is still typically very low end and just are not up to running the latest Plex app.
I can’t say how the app works, but it is possible that it is not using all the same security features that the Plex app is.
Have you tried signing out and back into the app? With the security changes on Plex’s end, it’s possible your TV has cached the old information.
As it’s been mentioned by my colleagues we do not actively support the TV app on the devices listed as unsupported, including the latest full HD devices. That said, in this particular case, the app should have not stopped working like it did here and while the error message that is displayed is the same as the issue that affected devices that do not support TLS 1.2 the underlying cause was different.
We discovered that an endpoint that this app uses was returning an error that was causing the app to be unable to connect to our services, we’ve since corrected that and the app is able to connect once again.
Thanks for reporting this issue and apologies for the trouble it has caused.
3 Likes
Thanks @markus101 I was able to get my existing app working again.
Where should we go to provide feedback on the dropping Full HD? Frankly it’s a naff direction for Plex to take and the “buy an external box for your smart TV” responses everyone is getting are daft.
Thanks, I confirm that i could be able to sign in and find the link code on my existing app from this morning, and all is working fine right now.
