got same issue with LG WebOS and Plex app version 5.25.1. platform version 4.9.0
issue started today, noticed maybe 8 hours ago. 24 hours ago it worked.
current state: cannot connect to remote server. The public Plex content works perfectly fine.
troubleshooting done:
reset plex app to default and link it as a fresh install
reinstalled plex app on TV
set allow./prefer unsecured connections to Never
reset of wifi access point
access to plex server from PC / plex web client (from the same network) works fine
Yeah, I saw some article about this the other day. LG and a few other makers are using some older protocol or something isn’t properly encrypted/using a cipher strong enough. LG will need to fix this, but I don’t think they’re going to. I’ve been trying to look for the article but I can’t seem to find it. Will post here if I can dig it up. Plex on PC and elsewhere works just fine, not for LG + other affected TVs though.
Found it
On September 30, 2021, some older smart TVs (some LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making secure connections to a personal server. You’re receiving this email because you’ve recently used a Plex app that may be affected by this change.
If your TV is on the same network as your Media Server, and you haven’t made changes to your secure connection settings, this change should have no impact on your experience.
If your smart TV app has trouble connecting to a Media Server after September 30th, please ensure that both the app and the server are set to allow insecure connections: On the TV app*, ensure that Settings -> Advanced -> Allow Insecure Connections is set to Always, and on the server, ensure that Settings -> Network -> Secure connections is set to Preferred.
Note that this configuration does allow for the possibility of unencrypted communication (over the internet, when playing remotely) between the TV app and the Media Server, but connections will remain secure for those apps and platforms that support them. To continue to stream securely, we encourage you to consider upgrading your Plex experience with one of several updated and affordable devices, such as Google Chromecast, Roku Express, or Amazon Fire TV Stick.
Note: on some older TV apps the equivalent setting can be found under Settings -> Main -> Allow fallback to insecure connections. This should be set to Always.
Yeah this is BS Plex! My TV also is only 2017 model with 3D, it was a $3k tv. I think you should patch your software until you can work with LG to get your issues resolved together so these tv’s can still work. If a 2021 tv is affected all LG tv’s are. Roll back your change, I was watching my friends server last night just fine and now I can’t connect, good thing I manually update my software, or I wouldn’t be able to connect to my own server in my house.
Insecure does not fix for me. I do not know if the remote server allow insecure connection but this is not suppose to be solution. Webos 3.5 listed as supported and it should be.
Same problem with my LG Oled C8. Suddenly not working. Setting server and TV to insecure works. Can’t LG just update? Or is it plex that have the responsibility for the app?
Just called LG UK customer care, the agent I spoke to and his manager weren’t aware of the issue with Plex specifically, but have logged the matter and passed to head office.
They did mention other apps on their TV’s had stopped working today, so that feels like maybe LG need to update their root certificates too
Hey guys, I have the same issue on a LG OLED55C9PLA.
I found this post that instructs how to install certificates on a LG TV. My question is, what certificate should I install?
