Hello everyone, I am currently attempting to download subtitles from SRT OpenSubtitles using the subtitles menu on Plex Web Version 4.114.3 and Server Version 1.32.5.7349. I noticed it stopped working today in the morning and still through the evening. It gives a “Failed to download subtitle error”.…

I can confirm it has been going on since 2018 on my server, only 5 or 6 times it’d worked in 5 years. I’m just wondering why we are forced to use Opensubtitles as the source to get subtitles automatically and not let us choose ourselfs which site we wanna get it from.

Having the same recurring issues of subtitles failing to load or even when the subtitles are added, upon playing, the subtitles will vanish after displaying for a few minutes. Lather, rinse, repeat. Even when not watching a video of a foreign language, oftentimes, I prefer subtitles to ensure I cat…

Any perspective on when thi issue will be solved? The feature was working well until a few month ago. Now I have to download subtitles and time them via offset to match videos, with uncertain results…not pleasant.

We are working hard on this, but no ETA, sorry

Same problem - it works once or twice, and then stops - but it does come back after a few hours. This implies it is some sort of counter maybe?

If using the new library agents, and we are talking about OpenSubtitles on demand, please go here: [image] Subtitle Search Update (OpenSubtitles) Metadata & Adding Files Greetings all, Yesterday we deployed an update for our subtitle search backend ( https://support.plex.t…

Plex Version 4.126.1 Platform: Synology When I login as admin I can see the built-in subtitles to the video and I can download subtitles: [image] When I share the video, the user can see the built-in subtitles to the video but is unable to download additional subtitles with below error: [image…

Any ideas when this might be fixed?

We are in April 2024, still the issue of subtitles not downloading continues. I am getting “Failed to download subtitle.” for any file in any library. I have the latest server version in Windows 11, and this happens across clients (Google TV, iOS, Web).

Plex Downloads Subtitle First Time When you play a media file in Plex, the application is able to successfully download the subtitle the first time. Error Message for Next Media However, for the next media file you try to play, you encounter the “Failed to Download Subtitle” error message. Restar…

Failed to download subtitle

General Discussions

dane22 December 18, 2023, 11:08am 116

If using the new library agents, and we are talking about OpenSubtitles on demand, please go here:

And if not, more info is needed

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Failed to download subtitle

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