Failed to download subtitle

General Discussions
106

My apologies, I thought the “work in progress” referred to the current opensubtitles plugin and not to implementing the new API. I didn’t see anything about that but I may have missed it. In any case, glad to hear!

1 Like
107

And when can we expect a fix for this issue?

I am using this feature a lot (as I am a Swedish user…), and most movies don’t come with Swesubs…

108

We never commit to a date, sorry

All I can say it that we are working on it, and will deliver before the old API is shut down

2 Likes
109

I guess that means this year, as the API will shut down end 2023.

110

I honestly don’t get why we are still talking about the official date for the old API shutting down.

For me (and the others in this thread), it’s not working right now…

1 Like
111

I can confirm it has been going on since 2018 on my server, only 5 or 6 times it’d worked in 5 years.

I’m just wondering why we are forced to use Opensubtitles as the source to get subtitles automatically and not let us choose ourselfs which site we wanna get it from.

1 Like
112

Having the same recurring issues of subtitles failing to load or even when the subtitles are added, upon playing, the subtitles will vanish after displaying for a few minutes. Lather, rinse, repeat.

Even when not watching a video of a foreign language, oftentimes, I prefer subtitles to ensure I catch every spoken word and reading also forces me to pay more attention to the dialog.

With videos in a foreign language, I have to resort to downloading the subtitle as a separate file (yes often from Opensubtitles, as it’s the predominant site with subs) then playing the video directly on the tv with the video file and subtitle file in a USB flashdrive that is plugged into the tv.

113

Any perspective on when thi issue will be solved? The feature was working well until a few month ago. Now I have to download subtitles and time them via offset to match videos, with uncertain results…not pleasant.

114

We are working hard on this, but no ETA, sorry

115

Same problem - it works once or twice, and then stops - but it does come back after a few hours. This implies it is some sort of counter maybe?

116

If using the new library agents, and we are talking about OpenSubtitles on demand, please go here:

And if not, more info is needed

117

Plex Version 4.126.1
Platform: Synology

When I login as admin I can see the built-in subtitles to the video and I can download subtitles:

image

When I share the video, the user can see the built-in subtitles to the video but is unable to download additional subtitles with below error:

image
image740×158 1.94 KB

In the console logs I can see:

Mar 15, 2024 16:27:25.204 [140116803844920] Debug — Auth: authenticated user 123456789 as User123
Mar 15, 2024 16:27:25.204 [140116773550904] Debug — Request: [192.168.1.xx:12345 (Subnet)] PUT /library/metadata/123456/subtitles?key=%2Flibrary%2Fstreams%2F12345&codec=srt&language=pol&hearingImpaired=0&forced=0&providerTitle=OpenSubtitles (15 live) #f66 TLS GZIP Signed-in Token (User123)
Mar 15, 2024 16:27:25.209 [140116773550904] Debug — [Req#f66] It took 10.000000 ms to retrieve 148 items.
Mar 15, 2024 16:27:25.214 [140116803844920] Debug — Completed: [192.168.1.xx:12345] 400 PUT /library/metadata/123456/subtitles?key=%2Flibrary%2Fstreams%2F12345&codec=srt&language=pol&hearingImpaired=0&forced=0&providerTitle=OpenSubtitles (15 live) #f66 TLS GZIP 9ms 509 bytes (pipelined: 2)

Happy to log it as a separate issue if this is not the correct thread.

118

Any ideas when this might be fixed?

119

We are in April 2024, still the issue of subtitles not downloading continues. I am getting “Failed to download subtitle.” for any file in any library. I have the latest server version in Windows 11, and this happens across clients (Google TV, iOS, Web).

2 Likes
120
  1. Plex Downloads Subtitle First Time
    When you play a media file in Plex, the application is able to successfully download the subtitle the first time.
  2. Error Message for Next Media
    However, for the next media file you try to play, you encounter the “Failed to Download Subtitle” error message.
  3. Restart Plex Media Player
    To resolve this issue, you need to kill the Plex media player process and relaunch the application.
  4. Successful Subtitle Download
    After restarting Plex, the application is then able to successfully download the subtitle for the next media file from step 2.
1 Like
121

Hi,
Any update about this “failed to download subtitles” issue?
I have the same problem for more than a year, running Plex 1.40.3.8555-7000 on a Synology NAS

1 Like
122

Ah yes, another completely broken feature that was reported nearly a year ago. To be expected at this point I guess.

123

I’m having this exact same issue after just joining Plex and getting really excited about setting it all up - did pay for the pass but the subtitle thing is too annoying right now. Really disappointed to see this is a long time issue and there’s not even a solution in sight.

124

Thanks for the heads up.

125

Getting exact same issue as you when sharing a single movie - the user can’t download any other subtitles:

Temporary workaround: share your entire movie library instead. Now the user should be able to download the subtitles. That works for me, but is not a good solution.