Failed to download subtitle

General Discussions
146

Same issue here!

1 Like
147

Same issue here

148

Since my last post in September 2024 I have:

  • Updated to the latest Plex version 1.41.6.9685
  • Confirmed that I can browse to opensubtitles.org
  • Discovered that https://www.opensubtitles.com (NOT .org) was categorized as “Illegal Software” by my web proxy and blocking web requests

Manually overriding the category of opensubtitles.com appears to permit Plex to once again download subtitles.

Note: For some reason Edge could reach opensubtitles.com even before I implemented the override so ensure you test using two or more browsers.

Hope this helps!

1 Like
149

Subs worked just fine yesterday, now suddenly no sub download within Plex seem to work for me. It says: Failed to download subtitle.
Anyone else having same problem suddenly.

1 Like
150

Yes I had it yesterday, but now it works!

151

Ty mate, yeah working here too now.

1 Like
152

mine started working, but everything is in French now
 it’s clearly set to English. Maybe I should set it to French :slight_smile:

153

Happening for me now too on all clients.

154

This is happening to me. Unable to download from opensubtitles via plex Apple TV app

155

Happening to me everywhere as well, no idea how to resolve.

156

Happening to me too for the past couple of months.

157

gone again for me too. I get a strange variety of error messages too.
Today it’s “there was a error fetching subtitles”
yesterday it was “something has gone wrong”
day before it was no error.. but not downloading anything either

don’t know if it’s plex or whatever service they’re connecting to for subs.. but this level of unreliability is not really fit for purpose.

1 Like
158

I’m getting “there was an error fetching subtitles” error since the past 3 days.. What’s going on?!

159

Just adding a reply to keep this from closing
.

So, Plex team
 Still no fix? After years. Is there any indication on what might be causing this?

160

Hi all,

I was able to fix it on my Nvidia TV Shield Pro.
The steps are not that difficult in the end, but it took some time to figure it out.
My set-up Nvidia Shield TV Pro and Mac.

Read the instructions first and make sure beforehand that you’re able to handle every step. I suppose everyone knows how to use Plex WebApp.

FYI, in my case (and in all fairness, I think that is the most common cause) the database was corrupted. I could see it from the logs.

Do the following in this order:
Stop the Plex Media Server:

  1. Open the Plex app on your Nvidia Shield TV Pro
  2. Go to settings: Open the settings at the bottom of your left hand menu.
  3. Scroll down to your Plex media server setting and Shut down the PMS

Delete the existing database:

  1. Make your Shield storage sharable via the network:
    a. Go to your shield setting
    b. > Device Preferences > Storage
    c. Enable “Transfer Files over local network”
  2. From your Mac or PC connect to your Shield using the credentials provided on your shield
  3. Navigate to >Android>dta>com.plexapp.mediaserver.smb>Plex Media Server>Plug-in Support>Databases
  4. Delete or Rename com.plexapp.plugins.library.db

Restart Plex Media Server:

  1. Open the Plex app on your Nvidia Shield TV Pro
  2. Go to settings: Open the settings at the bottom of your left hand menu.
  3. Scroll down to your Plex media server setting and Start the PMS
  4. Open the Plex Webb App and add your Libraries again.

Your libraries will be reindexed and everything will work fine again.

1 Like
161

Hi guys
I’m also noticing a problem downloading subtitles via Plex on my LG TV. I can search for subtitles, but when I select one it just closes the window and goes back to the list of existing (or none) subs. I don’t get an error message with it, it just doesn’t download.

Any suggestions? I did a Google AI search and it suggested looking at the agents and making sure the “Enable the OpenSubtitles Agent” is still set, but I can’t even see that as an option in Agents (Legacy) any more.

Very frustrating! At the moment I have to go onto my laptop to Opensubs, download manually and drop it into the media folder, then stop and restart the movie to pick them up!

Thanks

162

Read the post above yours
.

163

Had the same issue on PC. I downloaded the subs I wanted from https://www.opensubtitles.com/ with the beta download then uploaded it. It said the subs were unknown, but they work. I am working on fixing the unknown issue now.

164

All you have to do is rename the file to add the proper language tag before the file extension.

2 Likes
165

Thanks, adding en.srt to end of the file fixed that. Now I just need to remove the other ones.