"Failed to update server shares." when attempting to add remote users

General Discussions
1

Yesterday, I had to rebuild my Plex server from scratch because the database corrupted and wouldn’t launch. I signed into the new Plex install (same Ubuntu 16.04LTS virtual machine, running official Plex Docker image), and all my friends are listed. Of course, since this is a new server, I have to (individually) share my libraries with them.

I can share with exactly five people (selecting “All Libraries”) before I get this error message. I have been running Plex for almost five years, and have never seen this before. If I wait a period of time - I’m not sure how long exactly, but at least five minutes - I can add five more before I run into this again.

It’s worth noting that I run two different Plex servers (different virtual machines on the same host, using the same internet connection), and I can add five PER SERVER before I hit what appears to be a timeout, so this is CLEARLY a per-server limitation imposed by Plex

What the hell, Plex! There’s several topics dating back over a year about this issue. It spans multiple version on multiple platforms, so clearly it’s an API change. This won’t impede people running mass share scripts, because the script will simply keep trying, or they’ll add a pause after five attempts. Just like DRM and having to answer questions out of video game manuals to play Wing Commander, this only inconveniences LEGITIMATE USERS.

Can we at least get an official response to this, preferably with a fix? Between this, the inability to locally authenticate when my internet is out (making Plex useless), and the constant addition of new features no one wants while core functionality issues remain unaddressed for years, it seems like you’re trying really hard to scare away your core customer base. I have two lifetime Plex Passes. I would pay a monthly fee to have “premium” support. I want to give you my money, but not if you keep pulling this carp!

I hear Jellyfin and Emby are coming along nicely these days.

2

Yes, there was a change recently to limit how many invites can be sent. I don’t know the specifics.

3

These aren’t invites. These are people who are ALREADY on my share list; I’m just adding shares for the new server that replaces the old one.

It would be nice if restrictions like this could be published somewhere so that we knew before we wasted time doing Plex’s job for them.

4

There are plex team members that have commented on the other posts. They clearly know about it and don’t care to resolve it. It’s very annoying. I rebuilt my plex server twice in the past 3 days and had to reshare with 40 users. It took an hour and a half of clicking.
What an absurd limitation.

5

We are making changes to these limits. It should be better next week.

6

Thank you for responding! I wish you’d given a little more detail; things like why the change was made, what the new limits will be, and so on, but you did get the most important part - that you’re aware of the restriction and that you plan to do something about it next week.

So thanks for that.

7

Running into this issue myself and it does seem like a higher limit, although I’ve been locked for about 20 minutes. Is it a time limit that expires or can you get “blocked” if you try to update too many users?

8

I don’t know what the actual limits are but they are something like shares/hour or shares/day, etc. If you hit a block, you have to wait until that period is up. So you’ll probably need to wait at least an hour. If that doesn’t work, then you might have to wait a day.

9

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