Server Version#: 1.19.2.2702
OS: Windows Server 2016
Seeing a lot of this lately. Here’s what feels like the biggest clue. If I kill all PMS process and then restart PMS, it will download the metadata properly. Until I add something new. Rinse, repeat.
I’ve also tried:
-disabled IPv6 in Windows Registry and rebooted. (Rented server. I don’t have access to the router.)
-updating to latest beta of rclone
-cleared out AppData\Local\Plex Media Server\Plug-in Support\Caches
Usually Plex Ninjas/Employees want the entire log bundle instead of a couple of logs. You might attach the entire bundle and see if it helps someone to respond. Also make sure that you’re using Debug logging instead of Verbose as they’ll just ask you to set it to Debug and re-submit the logs. Verbose runs so much stuff that anything useful is usually gone.
I took a quick look but don’t know the responses well enough to tell. I did notice that your file naming is outside of the Plex standard. This will always cause matching problems. Here’s the articles that describe how Plex likes it:
I struggled with Plex and my previous naming/organization standard until I submitted to Plex’s version. Now I seldom have something that doesn’t match.
Well, if you say so. I will tell you I’ve been running a plex server for four or five years and I’m doing and naming things the way I’ve always done them and it’s never had this problem before.
But what makes me think it’s matched are the titles and years are correct, even though no other metadata has loaded. If it hasn’t matched something, you usually see just the straight filename until it has. And yes, I have let it sit overnight to see if it eventually loads (it doesn’t), but does always instantly load the right metadata for new files it’s picked up after I restart the PMS process.
Also there’s the fact that it exhibits its current behavior 100% consistently with every new movie or TV show it picks up nowadays. If it were not matching some of them it would be some names and not others. It also does this for tv shows where the folder name is \Name of Show (Year)\ and the episode files have S01E01, etc, just like that.
Running out of ideas I thought it might be caused by Radarr/Sonarr Connect, so I disabled that in both of those. Then today I put a file on there by dropping a file onto the Google Drive web interface, i.e. not through Radarr/Sonarr… This also provided more evidence that Plex is, in fact, matching the files, but not downloading the metadata for some reason, because notice there isn’t a colon anywhere in the file or folder name, yet Plex knew to call it “Eddie Izzard: Dress to Kill”.
Hey there. I just wanted to follow up if you were able to fix the issue you were encountering, as I’m running into the same thing on my server as well, and have been thus far unable to fix it with any number of “Plex Dances” and various tweaks.
No, I never did figure it out. I tried many of the suggestions in the thread, and changed the way I named files, but nothing seemed to “fix it”. Eventually it just seemed to get better on its own, although it still seems to be slower about matching movies than it used to be.
