Server Version#: 1.18.1.1973 on Synology 1019+ NAS
Player Version#: 6.4.3.5958 on Roku Streaming Stick
When I have Hardware Acceleration turned on with version 1.18.1.1973 I only get sound. The video quality is unrecognizable and pixelated. I’ve tried different videos but it was the same issue. When I turn off Hardware Acceleration the video is better. I also had issues with the previous version. It would be blurry for 30 seconds or so before the video quality would improve. Now it is much worse.
Let me know if you need anything else (pictures, video, logs, etc)
I’ve turned off hardware acceleration with 1.18.1.1973 and it’s usable now. Just wanted to give a heads up. I’ve also tried downgrading and it worked as well.
If you wish to use HW transcoding, I would use 1.18.0 for now. There wasn’t much changed between 1.18.0 and 1.18.1 except transcoding so you might actually be better off on 1.18.0. Your choice.
Are older/confirmed-stable builds available for download? I’ve googled and scoured the plex website for an hour straight but can’t figure out how to get anything but the current version.
(I’ve got a really old build on similar hardware (DS918+) and was investigating upgrading. It is likely i’d have the same issue reported here since the architecture is the same.)
Another 30 minutes of googling and I think I understand what you mean. The non-plex pass version is “public”.
However the download page shows 1.18.1.1973-0f4abfbcc as the public version. There’s no difference with the plex pass option turned off or even when logged out. In other words, 1.18.0 is not a available.
After much scouring of the web, i’m fairly convinced that it is impossible to download any version other than 1.18.1.1973-0f4abfbcc. (Other than the ancient version available via the synology package manager.)
@YoungMang please can you provide PMS logs that cover the HW transcoding failure? It will contain some crucial information that will help us understand what is going on for your particular Intel iGPU hardware generation.
Hey all. I’m also having HW decoder issues with version 1.18.0.1944. This is running on Ubuntu 19.10 but 18.04 did it as well. Hardware is Intel NUC8i7BEH with the Intel Iris plus 655 and graphics driver i915. All updates have been done to Ubuntu. As soon as HD is turned off it works great.
Feedback on the issue, HW acceleration is broken for all GPU’s in this build. PMS crashes when using a P2000 on windows 10 also. Something is happening to the codec folder.
Long story short: I looked in the ‘updates’ folder C:\Users"USER"\AppData\Local\Plex Media Server\Updates\ and I had “PlexMediaServer-1.18.0.1944-f2cae8d6b-x86”. Instructions were to exit Plex from the notifications area, uninstall from control panel and then reinstall using the version found in updates. After doing that I tested using the same test file i was having trouble getting video from and it worked. My specific issue was that after adding Subtitles it would break the video but be good on the audio. After the downgrade it all worked great.
Sorry, I forgot to turn on debug logging. Here are the logs with debug enabled. I played 3 separate videos on 10/28/2019, all with the same issue. Hope this helps and let me know if you need anything else. Plex Media Server Logs_2019-10-28_21-40-31.zip (635.1 KB)
Hi @YoungMang One quick thing, can you please disable subtitles for a Movie and see if it still exhibits the same issue?
One thing I noticed in the logs is that it is not doing a zero-copy HW transcode due to subtitles needing to be burned in, can you try turning off subtitles so it does a zero-copy transcode and see if that improves things?
Thanks. That appears to be it. I turned off the captions and it’s better now. So is this something that is going to be fixed? I usually watch movies with the captions on.
