Hi there,
I’ve been attempting to rid my library of this file for months now but everything I’ve tried seems to fail.
The file seems to have masqueraded itself as Andrei Rublev but i have no idea how or why it’s done this either. The file info only provides an XML file which doesn’t help me much sadly. Please see attached.
Anyone able to help me with this? I have also uploaded a recent Log incase that helps.
Many thanks,
Hi there,
Thanks for the response. I have sadly tried this and the file does disappear but then it reappears when i refresh. I have also tried removing the actual Andrei Rublev that does work to see if that will get rid of it but sadly it makes no difference.
Any other ideas?
Did you try doing the Plex Dance after what I suggested.
Might also try, after deleting source file and empty trash… go to Server Settings->Manage->Troubleshooting and do the Optimize Database and Clean Bundles. I’ve found that helps with some oddities.
My issue with doing this is I cannot determine a ‘Source file’ for this film. its simply showing on my server but as far as i can tell does not exist as a file on my harddrive.
Sadly, I have tried this also after deleted the film from the server, because it seems to have no source file attached…
funnily enough i was working through this last night but got stuck and stage 1 and couldnt seem to find an answer to it.
my cmd returns the following at Stage 1 in the ‘Check for Corruption’ part. Do i respond ‘Yes’ to this? i was concerned this would wipe (i.e. overwrite) my current database?
Thanks for your time
I believe so
hmm see the effot to get my database back to the way it was would far outweigh the annoyance of this rogue file. hence i was hoping for another solution…
If not this way, there really only one other way. Nuke the thing and start again. But you must uninstall it correctly.
What’s concerning, it may well be a sign your database is on it way out.
yeah sadly this would simply be too much hassle just for the sake of removing this file. Thanks for your help anyway.
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