"Hide items which are in collections" is not working on one library

Server Version#: Latest
Player Version#: Latest
I have two library’s pulling from different sources. Both have “Hide items which are in collections” enabled. In one library it works fine, but in the other it does not and displays everything.

I’ve tried enabling one of the other options and then re-enabling “Hide items which are in collections” to see if that would help and it does not.

The library where it’s working is about 150 movies, the one where it’s not working is 1300.

Both are otherwise working just fine.

What could be wrong? TIA!

Are the items in question perhaps members of more than one collection?

1 Like

Are some of the effected movies in multiple collections? If they are any one is configured not to hide its items, this will override the hide option.
It’s also worth to take a look and compare the library preference to hide items in a collection with the corresponding advanced option in the respective collection.

no.
They are only one collection. I also notice the collection it’self is not showing. Though when I search, it’s available. Clearly the collection is being created, just not displaying when I use the ‘collections’ tab.

Is the bigger library sorted by title, when you experience this?

no, it’s sorted by date added at the moment

oh.
I’m an idiot.
If I sort by title it works…

Collections themselves have also a visibility setting of their own.

It’s weird. under the smaller library, collections is just collections. The bigger library behaves differently in that it displays all of them including the ones not in a collection.

How do?

Settings - Plex Web - ‘Show Advanced’ - Debug - “Reset Customizations”

Also the smaller library does not have sorting options when on the collections tab and the big library does.

The libraries tab has no sorting option. That’s just available when using the Browse / Library tab. Collections will only be listed inline with your media on the Browse / Library tab if the library is sorted by title.

The two different libraries behave differently and IDK why.
The main clearly has sort options when in the Collections tab. And it displays both the items not in a collection and the collections.
The small one has no sort options in the Collections tab. And it ONLY displays collections. Anything not in a collection is not shown.

That is how it’s supposed to be.
If the other one shows differently, perform
Settings - Plex Web - ‘Show Advanced’ - Debug - “Reset Customizations”

I did the reset, no change

Are the two libraries of the same type?
Do they show the same selections for Scanner and Agent on their respective Advanced properties tabs?

They are both ‘Movies’ and both on the same server

Large Library:

Small Library

I actually like the way that the large library works better and would like to be able to control the small library so it works the same.