Incorrect Aspect Ratio on PS4

Following up on my less-than-stellar experience using the Plex app on my PS4, I decided to see how my XBox 360 fared. It sits right next to the PS4 and both are connected to the same Wifi router via ethernet cables. In full disclosure, the Plex server is on a computer that is connected to the network via Wifi.

So get this, I get full quality with no playback freezing what-so-ever on the XBox 360 using its System Video Player that automatically recognized my Plex server. Those exact same files, played through the Plex app on the PS4 freeze after a second or two and I them have to reduce quality from full, which also often changes the video image from its proper aspect ratio.

So, an older, lower-tech, non-Plex player is achieving markedly better playback performance in both bandwidth and image accuracy than the Plex player can on a newer generation gaming platform. In fairness, the non-Plex player doesn’t have the cool UI that the Plex player does, but ultimately the player should excel in video playback quality before it tries to excel in the browsing experience outside of watching video.

Any insights on the reasons for that? Is it a Microsoft versus Sony thing?

  • Dan

(following is my original post)

@mail@ahlberg.us said:
I am new to Plex and am in the process of evaluating it before I make a full commitment to deploying the apps on all my families televisions, mobile devices and sign-up for a subscription.

So far I have a big frustration that I would like some insight on.

It occurs when I have to reduce the bandwidth from the MPEG-4’s original bandwidth needs on the latest Plex app on my PS4. When I do that, the aspect ratio changes from what it show be (and was until I experienced a bandwidth problem).

In the case where the video’s content aspect ratio is 16:9 and filled the screen on my HDTV, anything lower than original bandwidth causes the image to narrow to something a narrower than 16:9, but not quite 4:3 (adding 'pillar boxes" to each side)

In the case where the video content’s aspect ratio is wider than fills the 16:9 display, and therefore is letter-boxed at the top and bottom, any bandwidth setting lower than the original causes the video image to be vertically stretched to fill the entire 16:9 display (losing the letter-boxing at the top and bottom).

I am willing to sacrifice image quality when bandwidth is constrained, but I am not willing to have the image also squeezed or stretched to an aspect ratio other than the original video.

Is this fixable or going to be fixed? If not, I am going to look for a media server solution elsewhere.

  • Dan

Im also trying to decide what to do… Almost all the videos I have are playing in the wrong aspect ration on PS4 plex and its putting me off using it, which is a shame as I’m now quite happily invested in a plex setup, except this one issue on PS4.

Update:

I spent most of last week trying to fix around this PS4 issue, and I have good news, we have a fix that has been tested and seems to be working with whatever I’m throwing at it (stuff that would display incorrectly before).

there are two parts to the fix:

Direct play Videos: This should be fixed in the next PS4 client update, any video that direct plays should be displayed using correct aspect ratio.

Direct stream/Transcode Videos: This requires a server update, it should be released to ninjas soon, and public a bit after that, the timeline for that is really up to the server team,

Just wanted to give you guys an update, the issue is fixed; and it’s only a matter of time before your videos can finally stretch their legs.

Marvelous. Thanks for cracking this one.

Loving your dedication to the issue. If only Sony would do the same fixing the issues they have caused us :-S

Will this fix also apply to the PS3 client, please?

@reverendhoover said:
Will this fix also apply to the PS3 client, please?

Great news! Thanks for your hard work on this!

@kay.one said:
Update:

I spent most of last week trying to fix around this PS4 issue, and I have good news, we have a fix that has been tested and seems to be working with whatever I’m throwing at it (stuff that would display incorrectly before).

That’s great news, thanks for your dedication mate!

Is there any chance that it will also get rid of that black border that’s frequently seen on all four sides of a video being played through PS4?

Interestingly and slightly related and supporting what the Plex dev said earlier, i had a sony update on my ps3 the other day which has dropped the performance of the Plex client. Clearly there is a disconnect between sony and the devs. Would be pretty hard if sony won’t talk.

I have the same issue with either the PS3 or PS4 Plex App. 480p (16:9) MKVs (DVDs encoded via MakeMKV 1.9.9) play and scale correctly on my Samsung Smart TV or my PC or my iPad or on my PS3 or PS4 through the DLNA media player (without vertical black bars on the sides).

Any word on when the Plex App client update will be released to PS3 and PS4 users?

Cannot wait for this update… been driving me nuts everytime I try and watch something… upside, my new bluray rips play beautifully, guess they’re proper digital 1080p… Just the 300 DVD rips I’ve got issues with…

Looking forward to this update, can’t come soon enough :slight_smile:

@scootaloo said:
Is there any chance that it will also get rid of that black border that’s frequently seen on all four sides of a video being played through PS4?

Most likely, if you post the XML data of the video file I can give you a slightly more reassuring answer.

@kay.one said:
Just wanted to give you guys an update, the issue is fixed; and it’s only a matter of time before your videos can finally stretch their legs.

I have been having the same problems on both the PS4 and the Sony SmartTV app (presumably it’s the same?). I will be really grateful to have a solution to this issue given that I bought the PS4 as an alternative to something like the AppleTV. So much of my content is on PLEX that the PS4 seemed a nice medium through which to access my library and play a small number of games.

Can’t wait for the update!
Do you already know when it’s arriving?

@kay.one said:
Update:

I spent most of last week trying to fix around this PS4 issue, and I have good news, we have a fix that has been tested and seems to be working with whatever I’m throwing at it (stuff that would display incorrectly before).

there are two parts to the fix:

Direct play Videos: This should be fixed in the next PS4 client update, any video that direct plays should be displayed using correct aspect ratio.

Direct stream/Transcode Videos: This requires a server update, it should be released to ninjas soon, and public a bit after that, the timeline for that is really up to the server team,

Just wanted to give you guys an update, the issue is fixed; and it’s only a matter of time before your videos can finally stretch their legs.

Any updates on how soon the server update and the PS4 client update will be pushed out? Can we get version numbers for the PS4 client that will have the fix as well as the server version number that will have the update?

In case you missed that: Fixed in 9.15.4

Gonna test this later today (i don’t own a PS4 myself, so i gotta ask my friend to test this release)

@Nytefall said:

In case you missed that: Fixed in 9.15.4

https://forums.plex.tv/discussion/comment/1130311/#Comment_1130311

Gonna test this later today (i don’t own a PS4 myself, so i gotta ask my friend to test this release)

That’s the server fix, you also need the client fix, which hasn’t been released yet,