Server Version#: 1.41.8.9834
Show is “Underdogs” - data is correct on TheTVDB. The show information is correct in Plex, but the season 1/episode information is incorrect.
Show on TheTVDB: Underdogs (2025) - TheTVDB.com
Individual episode information (shows as 2020 when series is 2025):
Allow at least 72 hours after entering the data on TheTVDB or TheMovieDB.
Umm, that’s not the issue here. I didn’t edit TheTVDB, it was already correct.
Is there any way to “browse” Plex’s (the company) metadata so that I can see/verify that it is incorrect there?
You can see the default episode ordering when you search the title on https://watch.plex.tv
Metadata is correct there, why isn’t my Plex server pulling that data?
Which language is selected in the library properties?
Which episode ordering is selected in the library properties?
Which episode ordering is selected in the properties of the show?
Did you tick “use original title”?
Are the files in mp4 format? And if so, do you have “prefer local metatags” enabled? (you might wanna disable that if you want Plex to use its own metadata)
I just added the files normally. Only thing I tried doing originally was change the episode ordering to TheTVDB, but that didn’t work. I just set it back to normal, did the plex dance, and the episodes are still coming in wrong.
Make sure that only the folder /plex3/ADLT/shows has been added to the library.
Add at least the release year of S01E01 to the folder name. – i.e. Underdogs (2025)
It’s in the file naming guidelines, but you don’t have it there.
https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/
The two TVDB IDs are merged in Plex’s database. The metadata team needs to go in a separate them.
Plex GUID: plex://show/63c3054810fb8337ebe84a61
<Guid id="imdb://tt26229000"/>
<Guid id="tmdb://218257"/>
<Guid id="tvdb://387114"/>
<Guid id="tvdb://449002"/>
If you want to work around it temporarily, you can switch your show to The Movie Database episode order.
Thank You! kinda ridiculous that it takes a user to fix this instead of the support team at Plex. Can you please share your troubleshooting process with me so that I can do this myself next time?
I tried that. Plex doesn’t use TheTVDB metadata even when I select it.
??
I said The Movie Database, not TheTVDB.
Oh! Thanks for the clarification. Need to have another cup of coffee…
Still, add in the release year, anyway. There are many shows and movies by that title. You can’t expect to get a correct match if you don’t provide at least the year.
Understood. No change at this point even adding the year.
I have filed a request to remove the double TVDB ID.
How did you get that view with the GUID for the show and the corresponding imdb/tvdb/etc?
Also, thanks for the suggestion regarding TMDB, that fixed the issue for now. Didn’t think to try a Movie database for a Show.
View the XML data for the show on your server.
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/#toc-1
But the link is only there for episodes, then you need to switch the ratingKey number in the address bar from the episode to the show.
