Issue with new Plex TV series agent / scanner

Plex Media Server Desktops & Laptops
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Server Version#: 1.25.0.5246

I have been having an issue with the new plex media scanner and agent for my TV library. I have 2 seasons of a show. Both season 1 and 2 have the same number of files. While using the new agent scanner it shows the same episode names and watched status for both seasons. If I go to episode 1 of season 2 it has the season 1 name but when played, it plays the correct e02s01. This has been happening for several versions of plex now and only occurs if I use the Plex TV series agent and scanner. If I go back to the legacy scanner and agent, everything shows correctly. The client doesn’t seem to matter IE: different OSs and devices.

This has happened to 2 separate TV series.

Does anyone have any ideas on what could be causing this?

Thanks!

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If using MP4 files, check that any embedded metadata is correct. You can use MediaInfo or similar tools to view the metadata.

Please show how you have the files named & structured - directory listing, screenshot, etc.

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Thanks for the response! They are MKVs and the metadata looks correct. I have uploaded the directory structure with file names. It looks ok to me but maybe something will stick out to you.

season1

Season2
Season2707×529 124 KB

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I’m sure you have, but have you tried a Plex Dance?

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Thanks for the screenshot. Your naming & structure is fine.

As @Blkbyrd mentions, try the Plex Dance. Dance the entire series. Might try putting back one season at a time, waiting for the server to finish before adding another season. Just wait for a season to be added and metadata downloaded. You don’t have to wait for thumbnail generation, intro detection, etc.

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I recommend you to change the names of the season folders to use 2-digit numbers.
e.g. Season 01

(unless, of course, when a tv show happens to use 4-digit season numbers)

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I would like to add to what @OttoKerner said and say add the year and TVDB or TMDB id to the show also.

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I had not yet tried the Plex Dance, but I just did and that seemed to fix it. Thanks for all the help!

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Your very welcome! Happy to hear that worked. It seems to fix way more issues than you would think about. It’s the first step I use anytime I have matching problems.

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